Manager Ticketing - Austin River Park

About the role

AEG is a global leader in sports and live entertainment, hosting over 160 million guests annually across 300+ venues. The Manager, Ticketing is responsible for the end-to-end ticketing process for events, ensuring accurate event setup, inventory management, and sales reporting. This role serves as a key partner to venue teams and artist management, developing ticketing programs and package offerings that support business objectives and enhance customer engagement.

Responsibilities

• Gather show information from artist and talent buyer to build shows in ticketing software.
• Develop scaling for each show/event based on demographic and market related to artist and venue location.
• Manage ticket holds for each event/show.
• Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments, and offices at AEG Presents.
• Work with Talent Buyer, venue, artist, and third-party companies (e.g., Groupon, Living Social) to provide discount or group rate tickets.
• Train new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
• Create pop-up box offices for seasonal shows and collaborate with special events groups on event ticketing.
• Perform other duties as assigned.

Requirements

• BA/BS Degree (4-year).
• 4-6 years of related work experience, including experience in the entertainment industry.
• Experience working in the music industry, specifically live entertainment.
• Previous supervisory experience.
• Experience in developing start-up box offices, strategies, and arena ticketing (preferred).
• Box office experience (a plus).
• Familiarity with basic accounting and budgeting principles.
• Familiarity with AXS, Ticketmaster, and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook, and Adobe Professional.

Skills

• Highly organized, detail-oriented, and self-motivated.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Must be able to work a flexible schedule, including nights, weekends, and some holidays.
• Excellent interpersonal, written, and verbal communication skills.

Pay

$59,564.55 - $75,000.00 per year. This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays, vacation, and sick time.
• Company-paid basic life insurance and voluntary life insurance.
• Parental leave.
• 401k Plan with a current employer match of 3%.
• Flexible spending and health savings account options.
• Wellness offerings.