Manager, Technology Enablement & Portfolio Management

About the role

We're building a world of health around every individual. Join us and be part of something bigger—helping to simplify health care one person, one family, and one community at a time.

Responsibilities

• Lead and support the development of innovative pharmacy programs, products, and technology-enabled automation services by partnering across business and IT organizations to define requirements, develop implementation strategies, and establish success metrics.
• Drive the end-to-end Product Development Lifecycle, from opportunity identification and patient journey mapping through solution design, development, testing, launch, and continuous enhancements.
• Manage multiple initiatives across varying stages of maturity, balancing strategic priorities, execution timelines, dependencies, and stakeholder expectations.
• Oversee the Campaign Manager platform for Health Services outreaches, partnering with product and field stakeholders to set/adjust configurations, onboard new campaign use cases, scale existing campaign use cases, track/monitor backend data throughput, and ideate solutions for automation opportunities.
• Collaborate cross-functionally with product, operations, analytics, architecture, engineering, and business partners to design scalable solutions, resolve issues, and ensure successful delivery of business objectives.
• Define, track, and communicate product performance metrics, KPIs, and reporting requirements to measure success and identify opportunities for optimization.
• Create and maintain product documentation, release management artifacts, training materials, and stakeholder communications to support successful adoption and operational readiness.
• Contribute to product roadmap development by evaluating market trends, competitive intelligence, emerging AI technologies, and enterprise priorities to identify opportunities for innovation and growth.
• Develop a “story” and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team.
• Foster an enterprise mindset by collaborating across teams and business units to deliver seamless patient experiences, improve health outcomes, and support CVS Health's broader strategic priorities.

Requirements

• 5+ years of experience in pharmacy operations, pharmacy technology, product management, project management, business analysis, or a related healthcare field.
• Strong understanding of retail, mail order, specialty, or pharmacy benefit management (PBM) workflows and the operational processes that support patient care and medication adherence.
• Experience working with CVS Pharmacy, Caremark, Specialty, or related pharmacy technology platforms and systems.
• Proven ability to lead end-to-end technology initiatives by translating business needs into scalable solutions, managing project lifecycles from requirements gathering through implementation and post-launch support, and developing associated business documentation, process flows, training materials, and executive presentations.
• Travel: Ability and flexibility to travel up to 10% if not located near Woonsocket, RI.

Preferred Qualifications

• Experience developing patient interventions to drive better outcomes.
• Experience leading cross-functional projects and product development initiatives, managing priorities, stakeholders, and delivery from concept through implementation.
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify opportunities, diagnose business challenges, develop complex models, and leverage data to drive strategic decision-making and measurable outcomes.
• Advanced proficiency with business and analytical tools, including Excel, databases, and presentation software, with the ability to translate data into compelling business cases, insights, and executive-level recommendations.
• Advanced degree (e.g., MBA, PharmD, Healthcare Management).

Qualifications

• Bachelor’s degree is required.

Pay Range

The Typical Pay Range For This Role Is $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.