Manager, Technical Services (Litho)

About the role

We are seeking a Manager of Technical Service (Litho) to lead best-practice implementation and ensure alignment with Smurfit Westrock’s strategic business objectives across Lithographic printing departments within the Consumer division. This role supports facilities throughout the United States and Canada, acting as the primary technical liaison between day-to-day execution and broader strategic initiatives. The position requires strong influencing skills, deep Litho printing expertise, and the ability to drive sustainable change in a fast-paced environment.

This is a work-from-home position with up to 75% travel required, primarily within the U.S. and Canada, and occasionally internationally.

Responsibilities

• Align departmental efforts with Division, Region, and Plant strategic objectives
• Mentor and coach Printing Managers and printing support teams in Litho operations
• Drive improvements in revenue and cost efficiency through waste reduction, process optimization, and elimination of non-value-added activities
• Provide foundational Litho best practices across the Printing Manager community
• Ensure consistent adherence to division-wide Litho printing procedures
• Identify training needs and skill gaps during planning and implementation phases
• Provide Litho press support for downed equipment and ensure appropriate follow-up
• Work closely with the Color Management team and Prepress technical teams to resolve issues, ensure color and print consistency, and provide technical support during equipment installations
• Partner with vendors to evaluate and implement new Lithographic technologies
• Support new facility projects and provide technical expertise to Technical Sales as needed
• Participate in customer visits to deliver Litho technical insight
• Partner with Safety teams to support safety procedures and change-management initiatives
• Work with Quality teams to establish and sustain high-quality Litho processes
• Collaborate with Operational Excellence teams to execute process improvements
• Lead cross-functional team meetings across the Consumer division

Requirements

• Bachelor’s degree or technical degree preferred
• 5–10 years of Lithographic Printing experience
• Foundational experience in Continuous Improvement
• Strong coaching, communication, and leadership skills
• Demonstrated ability to partner effectively across multiple organizational levels, internally and externally
• Experience training machine operators and Printing Managers, including troubleshooting Litho presses and prepress workflows
• Proficiency in Microsoft Excel and PowerPoint
• Experience with Microsoft Teams preferred

Benefits

• Competitive salary reflecting skills, competencies, and potential
• Comprehensive total rewards package including medical, dental, and vision coverage options starting on your first day
• Health Savings Account (HSA) with company contributions and flexible spending account (FSA) options
• 401(k) retirement plan with company match and automatic contributions
• Company-paid life insurance and disability coverage
• Mental health support and wellness programs
• Generous paid time off, including company holidays, vacation, and paid parental leave
• Tuition reimbursement and ongoing learning and development opportunities
• Additional voluntary benefits such as legal services, identity protection, pet insurance, and more

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.