Manager, Technical Services

Responsibilities

• Manage and mentor Technical Services Analysts and Senior Analysts
• Troubleshoot complex software issues and anomalies
• Act as the primary contact for client escalations and service delivery
• Ensure timely resolution and escalation of software issues
• Develop client relationships through support and education
• Support software optimization and automation initiatives
• Document and communicate software issues to meet client requirements

Qualifications

• 5 to 7 years of related experience
• Bachelor's degree or equivalent
• Proficient in SQL and Microsoft Office Suite
• Experience with HL7 standards
• Strong analytical and problem-solving skills
• Exceptional communication and interpersonal abilities
• Ability to prioritize tasks and deliverables effectively

Benefits

• Remote work flexibility with occasional travel
• Career development opportunities within the Technical Services Department
• Exposure to cutting-edge technology solutions
• Engagement in continuous improvement processes
• Support for training and education on processes

Pay

$101,600 – $152,400 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Company Information

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.