Manager, Technical Service

Posted: 24-Jul-26 | Location: Naperville, Illinois | Type: Full Time | Years of Experience: 5 - 10

About the role

UPM Pulp in North America is looking for a Manager, Technical Service to join their team. The position will be remote/home office-based in the United States.

“Welcome to our Pulp Business. In this position, you have an opportunity to work in an International Sales & Marketing environment. Together, we focus on meeting customer needs, providing professional technical service, and creating customer value through technical collaborations with customers. This position offers you great insight as we continue to grow in the North American market.” - Monique Claverie, Senior Manager, Technical Marketing and Services

Responsibilities

• Build trusted technical relationships, influence customer decisions with value-based recommendations, and lead qualification efforts to support strategic sales growth in North America.
• Represent UPM strategically with mill teams, technical leaders, commercial stakeholders, and executive decision makers.
• Support successful use of UPM Pulp products through technical knowledge of multiple fibers and various end uses (premium tissue end use focus).
• Drive technical collaborations with customers to deliver optimization in their process.
• Translate technical findings into clear business implications that support customer value creation and UPM’s commercial objectives.
• Collaborate with UPM mills, R&D, product managers, commercial teams, and the global TMS organization to bring the right expertise to customer projects.
• Stay close to customers and the market to understand tissue technology, quality development, new product needs, and competitive dynamics.
• Travel extensively across North America to support customer visits, mill trials, technical audits, troubleshooting projects, and industry events. (40% travel)

Requirements

• Bachelor’s degree in engineering, Paper and Pulp Technology, or a related field.