Manager, Technical Service

UPM Pulp in North America is looking for a Manager, Technical Service to join their team. The position will be remote/home office-based in the United States.

About the role

In this position, you have an opportunity to work in an International Sales & Marketing environment. Together, we focus on meeting customer needs, providing professional technical service, and creating customer value through technical collaborations with customers.

Responsibilities

• Build trusted technical relationships, influence customer decisions with value-based recommendations, and lead qualification efforts to support strategic sales growth in North America.
• Represent UPM strategically with mill teams, technical leaders, commercial stakeholders, and executive decision makers.
• Support successful use of UPM Pulp products through technical knowledge of multiple fibers and various end uses (premium tissue end use focus).
• Drive technical collaborations with customers to deliver optimization in their process.
• Translate technical findings into clear business implications that support customer value creation and UPM’s commercial objectives.
• Collaborate with UPM mills, R&D, product managers, commercial teams, and the global TMS organization to bring the right expertise to customer projects.
• Stay close to customers and the market to understand tissue technology, quality development, new product needs, and competitive dynamics.
• Travel extensively across North America to support customer visits, mill trials, technical audits, troubleshooting projects, and industry events. (40% travel)

Requirements

• Bachelor’s degree in engineering, Paper and Pulp Technology, or equivalent.
• 5 years of hands-on premium tissue production, product development, tissue chemical, or equipment supplier experience.
• Experience with structured or advanced premium tissue technologies, such as TAD or similar platforms.
• Strong customer-facing technical communicator who can influence mill teams, technical leaders, commercial stakeholders, and executive audiences.
• Ability to translate complex technical recommendations into clear business value, including implications for cost, quality, efficiency, runnability, and sustainability.
• Commercial mindset and understanding of how technical service supports account development and strategic sales growth.
• Customer-centric approach with a determination to maintain excellent professional relations with clients based on transparency and trust.
• Fluent in both spoken and written English.
• Self-motivated, collaborative, proactive, and willing to travel extensively.