Manager, Strategic Sales Support

About the Company

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. We value diversity, inclusivity, and a sense of belonging, celebrating work and life events while partnering with clients and communities. Insperity has earned recognition as a top place to work and is proud to be acknowledged for one of the country’s Top 50 Midsize Early Talent Programs.

Why Insperity?

• Flexibility: Over 80% of Insperity’s jobs offer flexibility to balance time with coworkers, clients, family, or community.
• Career Growth: Continuous learning programs, mentorship opportunities, and ongoing training are provided to support professional development.
• Well-Being: The total rewards package includes generous paid time off, top-tier medical, dental, and vision benefits, health & wellness support, and paid volunteer hours.

Responsibilities

• Manages MidMarket Sales Support processes, ensuring all activities and paperwork are accurate and completed within established time frames and in accordance with policies.
• Oversees the assigned MidMarket Sales Support team in resolving prospect and client complaints while maintaining company policies and procedures.
• Produces sales reports as needed by sales management and works to ensure report accuracy.
• Interacts with internal departments about proactive needs for bid submission and approval, as well as CAM(s).
• Tests and evaluates technology enhancements prior to deployment.
• Manages support functions for sales team members related to client changes affecting sales documentation and business operations.
• Manages volume and distribution of work, developing strategic plans to ensure high service levels for sales team support.
• Interacts with internal constituents and attends training sessions to stay current on Insperity products, services, sales processes, benefits, and guidelines.
• Communicates important information, policies, and procedures to the Sales Support Team.
• Maintains a professional office environment and interacts with prospects and clients professionally at all times.
• Works with the Help Desk for technology issues (computer/phone/printer) and provides additional support for computer training and technology programs.
• Handles sensitive situations and confidential material with discretion and problem-solves independently.
• Ensures the team establishes and implements effective requirements practices and seeks opportunities for continuous improvement.
• Assists with developing the organization’s requirement policies, procedures, and tools.
• Provides employees with timely, candid, and constructive feedback, develops employees to their full potential, and recognizes accomplishments.
• Prepares and conducts annual performance reviews.
• Develops the team’s skill level through leadership, mentoring, development, planning, and performance management.
• Attracts and selects future leaders for Insperity.
• Coaches, mentors, and leads employees with a clear line of sight to business strategy.
• Upholds Insperity’s cultural goals and demonstrates the company’s values and mission.
• Ensures established performance standards are met.
• Works to improve client experience and satisfaction for both prospective and existing clients.

Requirements

• High School Diploma or equivalent is required.
• Bachelor’s Degree in Business, Management, or a related field, or equivalent work experience is preferred.
• Seven to nine years of experience in sales administration or a related field is required.
• Knowledge of Insperity sales processes is preferred.
• Experience interacting directly with prospects and clients in a professional manner is required.

Schedule

Travel is required, up to 5% of the time.