Manager, Site Innovation & Operations, NA Ecommerce

Primary Purpose

Lead the execution of a best-in-class product discovery experience, partnering with Digital Product, Design, UX and eComm teams to deliver a seamless, clear path to purchase. Own end-to-end discovery performance, driving innovation across Search, PLP, and Navigation to enhance findability, engagement, and conversion.

Influence and Contribution

• Influence and contribute to the product discovery innovation roadmap, workstreams, and execution plans.
• Shape and drive the discovery roadmap, ensuring alignment with business priorities and customer needs.
• Leverage proficiency in Ecommerce to influence stakeholders to align on priorities and drive customer-first outcomes while ensuring clarity, ownership, and accountability across teams.

Responsibilities

• Own the end-to-end delivery of discovery initiatives, ensuring adherence to timelines, quality standards, and successful implementation.
• Continuously evaluate the customer journey to identify friction points and opportunities to improve the discovery experience.
• Drive performance through data-driven insights and ongoing optimization of the discovery experience.
• Own reporting and analysis of discovery performance, translating insights into actionable recommendations.
• Leverage customer behavior data, consumer insights, and competitive analysis to inform strategy and identify growth opportunities.
• Conduct regular competitive benchmarking to support innovation and roadmap development.
• Lead test-and-learn initiatives to continuously optimize product discovery experiences.
• Drive cross-functional execution to deliver scalable, customer-centric discovery solutions.

Qualifications

• Bachelor's degree and 5+ years of professional experience in Ecommerce, Digital Merchandising, Digital Product, or a related field.
• Passion for Ecommerce, with a strong understanding of the digital commerce landscape and competitive trends.
• Exceptional attention to detail, accuracy, and a continuous learning mindset.
• Strong verbal and written communication skills, with a collaborative, team-oriented approach.
• Ability to adapt to changing priorities and effectively organize, prioritize, and manage multiple projects simultaneously.
• Prowess in Excel, including experience with VLOOKUPs, PivotTables, and data analysis.
• Proficiency with Google Analytics and Tableau, with a solid understanding of Ecommerce and digital performance KPIs.

Skills

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance