Manager - ServiceNow

Work you'll do

• Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management
• Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners
• Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics
• Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies
• Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

Qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration
• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role
• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management
• 5+ years of experience demonstrating architectural solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps) or Third-Party Risk Management (TPRM)
• 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs
• 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• ServiceNow Certified Master Architect
• ServiceNow Certified Technical Architect
• Experience with ServiceNow Business Continuity Management or Privacy Management modules
• Experience with RSA Archer or other governance, risk, and compliance platforms, including migration or coexistence with ServiceNow
• Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative artificial intelligence capabilities
• Experience applying one or more of the following in platform design: National Institute of Standards and Technology Cybersecurity Framework, International Organization for Standardization 27001, Sarbanes-Oxley, General Data Protection Regulation, or Health Insurance Portability and Accountability Act
• Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology