Manager / Senior Manager, Client Services - Consulting Clients (Tier 1/Tier 2)

Manager/Senior Manager - Job Responsibilities

• Own a portfolio of strategic client relationships, ensuring exceptional service delivery while driving long-term account growth and client satisfaction.
• Lead, coach, and develop a high-performing team of associates, fostering a culture of accountability, collaboration, and continuous improvement.
• Partner directly with leading management consulting firms, institutional investors, and healthcare & life sciences organizations to execute complex, time-sensitive research engagements.
• Identify, recruit, and engage senior industry experts to deliver high-quality insights across a broad range of industries and business topics.
• Monitor team performance, coaching against key metrics and ensuring individual and team goals are consistently achieved.
• Identify opportunities to improve workflows, client experience, and operational efficiency, and take ownership of implementing meaningful improvements.
• Work cross-functionally with Sales, Account Management, Compliance, Recruiting, and International teams to deliver seamless client experiences and support company growth.
• Play an active role in shaping the future of the business by contributing ideas, challenging existing processes, and helping build scalable solutions as the company continues its rapid global expansion.
• Be flexible in supporting clients and engaging industry experts across global markets, with occasional work outside standard business hours as project needs require.

Qualifications

• Bachelor's degree.
• 1.5–5 years of experience within an expert network or primary research firm. Exceptional candidates with directly relevant client-side experience may also be considered.
• Proven track record of delivering exceptional client service in a fast-paced, deadline-driven environment.
• Demonstrated ability to coach, mentor, and develop junior team members while driving accountability and performance.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple concurrent projects and competing priorities.
• Demonstrated ability to thrive in a high-growth environment where priorities evolve quickly.
• A collaborative leader who leads by example, takes ownership, and thrives in a high-performance, entrepreneurial culture.
• Direct experience supporting Tier 1 or Tier 2 global management consulting firms on commercial due diligence, growth strategy, market assessments, operational improvement, or similar engagements.
• Deep understanding of the pace, service expectations, and relationship management required to support consulting clients.
• Professional fluency in English required. Additional languages are a plus.
• Authorized to work in the United States.

What We Offer

• Equity ownership package—because we believe the people helping build the company should share in its long-term success.
• Accelerated career progression with clearly defined milestones and opportunities to advance into senior leadership.
• Comprehensive leadership training covering people management, client strategy, project execution, and professional development.
• Base Salary (NYC): $86,000–$95,000 for Manager | $100,000–$110,000 for Senior Manager, depending on experience and qualifications.
• Target first-year total compensation for high-performing Managers and Senior Managers ranges from approximately $116,000–$151,000+, inclusive of uncapped quarterly performance bonuses and equity awards.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with a guaranteed 3% company contribution.
• Employment-based immigration support, including H-1B transfers and Green Card sponsorship for eligible employees.
• Paid vacation, sick leave, and company holidays.
• Monthly commuting and mobile phone stipends.
• Global employee discounts and perks program.
• Opportunities for international travel and office exchanges to support global collaboration and training.
• Daily office perks, including free lunch, snacks, Monday breakfast, and regular team social events.

About True North Insights

True North Insights is a global expert network that connects organizations with subject matter experts who provide critical insights to inform strategic decision-making. We believe the right knowledge can move the world forward, and since day one, that belief has driven everything we do. We exist to break through complexity, giving global investors and business leaders frictionless access to the insights that matter most — insights that fuel confident decisions, unlock opportunity, and power successful careers.

Founded in 2019 in New York City, our firm has skyrocketed from launch to becoming #7 in North America and #10 globally in just five years — and we’re just getting started. As we expand into Europe and beyond, there’s never been a better time to join our high-growth, global team.