Manager, Secondary Markets (Operations)

Job Duties

• Oversee secondary market operational activities related to loan sales, commitments, investor delivery, and portfolio management.
• Lead, develop, and support a team responsible for executing secondary market processes and meeting performance expectations.
• Cook with investors, internal partners, and service providers to ensure accurate, timely, and compliant loan delivery.
• Monitor pipeline and portfolio activity, addressing operational issues and balancing timelines, quality, and risk considerations.
• Ensure policies, procedures, and controls supporting secondary market operations are followed and maintained.
• Track market conditions, investor program changes, and industry developments to support informed operational decisions.
• Resolve escalated operational issues and support root‑cause analysis to reduce errors, delays, or financial exposure.
• Support achievement of organizational objectives by aligning team priorities with business goals and volume demands.
• Contribute to continuous improvement initiatives that enhance efficiency, accuracy, and investor satisfaction.
• Provide reporting, insights, and updates on operational performance, risks, and trends to leadership.

Essential Skills

• Required Experience: 5+ years in secondary mortgage market operations, capital markets, or a related financial operations environment. Experience leading a diverse team including hiring, coaching and performance management.
• Working knowledge of loan sales, investor delivery processes, and secondary market operational controls.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to collaborate effectively with internal stakeholders and external investors.
• Strong communication skills and comfort operating in a fast-paced, deadline-driven environment.
• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.

Location

Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office | Marlborough, MA

Target Compensation

$116,500–$140,000 base pay + Annual Bonus

Benefits

• Traditional medical, dental, and vision coverage
• Generous 401K company matching
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)