Manager, Secondary Markets (Operations)

About the role

This Manager is responsible for overseeing day-to-day secondary market activities and leading a team that supports the sale, delivery, and management of mortgage loans. This role ensures execution aligns with investor requirements, market conditions, and organizational goals while maintaining strong investor relationships and reliable operational performance.

Responsibilities

• Oversee secondary market operational activities related to loan sales, commitments, investor delivery, and portfolio management.
• Lead, develop, and support a team responsible for executing secondary market processes and meeting performance expectations.
• Coordinate with investors, internal partners, and service providers to ensure accurate, timely, and compliant loan delivery.
• Monitor pipeline and portfolio activity, addressing operational issues and balancing timelines, quality, and risk considerations.
• Ensure policies, procedures, and controls supporting secondary market operations are followed and maintained.
• Track market conditions, investor program changes, and industry developments to support informed operational decisions.
• Resolve escalated operational issues and support root-cause analysis to reduce errors, delays, or financial exposure.
• Support achievement of organizational objectives by aligning team priorities with business goals and volume demands.
• Contribute to continuous improvement initiatives that enhance efficiency, accuracy, and investor satisfaction.
• Provide reporting, insights, and updates on operational performance, risks, and trends to leadership.

Requirements

• 5+ years in secondary mortgage market operations, capital markets, or a related financial operations environment.
• Experience leading a diverse team including hiring, coaching, and performance management.
• Working knowledge of loan sales, investor delivery processes, and secondary market operational controls.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to collaborate effectively with internal stakeholders and external investors.
• Strong communication skills and comfort operating in a fast-paced, deadline-driven environment.

Qualifications

Bachelor's degree in a field relevant to the role (or 4 additional years of relevant experience in lieu of a degree). Advanced degree preferred.

Location

Hillsboro Corporate Office | Hillsboro, OR 97124
Marlborough Corporate Office | Marlborough, MA

Pay

Target compensation: $116,500–$140,000 base pay + Annual Bonus

Benefits

• Traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually.
• Paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.