Manager, Season Ticket Sales

About the Position

The San Jose Earthquakes are seeking a Manager of Season Ticket Sales to lead and support all season ticket sales. This role oversees season ticket sales, supports strategic selling and upselling efforts, and ensures best-in-class service.

Responsibilities

• Lead, manage, and develop a team of Account Executives, including ongoing coaching, training, and performance management
• Serve as an individual contributor by actively generating new business and consistently achieving personal season ticket sales revenue goals while leading by example for the sales team
• Collaborate on the season ticket sales campaigns, including strategy, execution, and performance tracking
• Set, monitor, and drive progress toward individual and team revenue goals including upsells, group tickets, and premium tickets
• Implement and execute strategic selling initiatives to increase season ticket revenue
• Work closely with the account service teams for seamless sales to service handoffs
• Ensure a high level of customer service and client satisfaction which can include resolving escalated issues
• Plan and execute season ticket sales events
• Analyze performance data and provide actionable insights to improve efficiency and results
• Collaborate cross-functionally with marketing, operations, and ticket operations to support organizational goals

Qualifications

• Bachelor’s degree with at least 5 years of experience in a sales role and at least 1 year leading a team
• Prior experience selling season tickets in the sports and entertainment industry and managing a team
• Proven ability to work in a team-oriented environment and effectively influence and communicate with executives
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Strong relationship building and interpersonal skills
• Strong leadership and coaching/mentorship ability
• Bilingual (English and Spanish) strongly preferred