Manager, Scoreboard Operations (Blackhawks Ice Center)

About the role

The Manager, Scoreboard Operations will serve as the dedicated technical authority for all A/V, production, and creative needs at Blackhawks Ice Center. This is a newly created, critical role built to bring consistency, confidence, and excellence to every event in the building.

Responsibilities

• Serve as the on-site technical authority for all A/V systems including the center-hung videoboard, ribbon boards, LED lighting, broadcast junction boxes, audio mixing, and Brightsign display players
• Maintain, troubleshoot, and optimize all building technology; develop SOPs for equipment use and storage
• Act as Technical Director for all Chicago Steel home games at BIC, aligned with how the role functions for Blackhawks productions
• Support Blackhawks game day production needs as required
• Build out and manage a part-time/event-day production crew including: Replay Technician, PTZ Camera Operator, Tessera Expression Operator, Camera Operators, Audio Engineer, and additional support staff
• Lead production room operations from pre-show setup through post-event wrap
• Establish staffing schedules, workflows, and training programs for production crew members
• Partner with the sales and events team to communicate BIC's full technical capabilities to clients, partners, and third parties
• Participate in the planning and pre-event consultation process to ensure client vision is matched to production execution
• Be a trusted, knowledgeable resource that gives clients — and internal stakeholders — confidence in BIC's capabilities
• Provide graphic design, motion graphics, and video production support for BIC programming, event marketing, and arena promotions
• Build and load graphics packages for live events including Steel games, third-party events, and BIC internal programming
• Support the BIC marketing team by alleviating design demand currently falling outside that team's primary scope
• Collaborate with Steel and CBH design teams to maintain brand alignment across all BIC-related creative assets

Requirements

• Five (5)+ years of experience in live event production, A/V operations, or broadcast — sports venue experience strongly preferred
• Demonstrated expertise with large-format scoreboard and videoboard systems (Daktronics, Nevco, or similar); Tessera/Expression experience a plus
• Proficiency with audio mixing boards, digital audio systems, and live sound engineering
• Experience staffing and leading production crews in a live event environment
• Proficiency with Adobe Creative Suite (Premiere Pro, After Effects, Photoshop) for motion graphics and video production
• Strong graphic design skills with experience producing arena or event-level creative assets
• Ability to communicate technical concepts clearly to non-technical clients and stakeholders
• Self-starter comfortable owning projects end-to-end with minimal oversight
• Willing and able to work evenings, weekends, and holidays consistent with event and game schedules
• Passionate about working for a professional sports organization
• Detail-oriented, solutions-driven, and calm under pressure

Qualifications

• Five (5)+ years of experience in live event production, A/V operations, or broadcast — sports venue experience strongly preferred
• Demonstrated expertise with large-format scoreboard and videoboard systems (Daktronics, Nevco, or similar); Tessera/Expression experience a plus
• Proficiency with audio mixing boards, digital audio systems, and live sound engineering
• Experience staffing and leading production crews in a live event environment
• Proficiency with Adobe Creative Suite (Premiere Pro, After Effects, Photoshop) for motion graphics and video production
• Strong graphic design skills with experience producing arena or event-level creative assets
• Ability to communicate technical concepts clearly to non-technical clients and stakeholders
• Self-starter comfortable owning projects end-to-end with minimal oversight
• Willing and able to work evenings, weekends, and holidays consistent with event and game schedules
• Passionate about working for a professional sports organization
• Detail-oriented, solutions-driven, and calm under pressure

Skills

• Technical Operations & A/V Management
• Production Room Leadership
• Client Relations & Sales Support
• Creative Design & Content Production

Benefits

Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social events, volunteer opportunities, and learning and development.

Pay

This role is budgeted to receive an annual salary of $70,000

Schedule

General office hours are 9:00 am - 5:00 pm / Monday - Friday. However, this role will be regularly required to work outside of these business hours including nights, weekends, and holidays as the event schedule demands.