Center Manager

About the role

Job Summary: The Center Manager will perform under the supervision of the Operations Manager and at times will take instruction and tasks from the Senior Director of Operations. The Center Manager will ensure donor suitability, product integrity, and the continued good health of donors through the compliance with Food and Drug Administration (FDA) regulations, state regulations, the Standard Operating Procedure Manual guidelines of the Company and any other applicable regulatory standards.

Responsibilities

• Ensure all center operations, product storage, documentation, facility maintenance, quality control, and training are current and consistent with the Company’s Standard Operating Procedures Manual (the “SOP”), current State and Federal guidelines, OSHA, CLIA, cGMP, and any other internal Company procedures
• Regular review and updating, as needed, of center documentation such as logs, forms, training records, proficiency testing, and equipment validations/qualifications to ensure compliance
• Manage the center’s donor flow and on-site personnel, including scheduling, managing break times, and responding to day-to-day issues and concerns; elevate issues when necessary
• Assist in the recruitment, onboarding, and training of new hires; complete performance assessments of all designated center employees according to the SOP and perform retraining as needed
• Report to Quality Assurance any errors/incidents that may affect the safety, purity, identity, or quality of blood products; assist in responding to Quality Assurance audits, as needed
• Review, investigate and respond to center related issues, donor complaints, employee concerns, post-donation information, and other operational matters in accordance with the SOP or other relevant company policies
• Handle the receipt of positive test results or