Center Manager

Qualifications

• Preferred 3+ years management experience with high-volume service retailers or fitness centers
• 3+ years POS knowledge
• CRM managing experience
• Office 365 assets experience
• Ability to work a minimum of 45 hours per week with a flexible schedule including nights, weekends, and some holidays
• Required to meet, maintain, and exceed all Center, Personal, and Employee sales goals and productivity requirements set by iCRYO
• Motivated, respectful, and professional with skills and ability to constructively coach employees
• Ability to understand and analyze various reports including but not limited to, guest retention, Lifestyle Pass quantities, scheduling, inventory, employee sales, commission reporting
• Proficient in scheduling a team of 15+ individuals best fit to meet the business model and maximize profit, approve/deny time off requests, and cater to the guest experience

Essential Functions

• Ability to motivate, coach, and extensively train each employee on all services, safety protocols, recommendations, sales, Lifestyle Passes, and Packages. Set clear, attainable, and measurable performance goals
• Provide Team Members with all resources necessary to succeed, including operating systems, new service knowledge, company updates, and ongoing training material
• Demonstrate respectful team dynamic to encourage sales growth across the board
• Ability to professionally and appropriately correct employee behavior, discipline, terminate, and facilitate the transfer of employees
• Ability to comprehend and pass a number of iCRYO-designed service exams following initial training
• Maintain good time management skills, good judgment, and ability to multitask
• Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty
• Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner
• Meet or exceed minimum productivity requirements set by the company including sales goals
• Maintain professional appearance and positive attitude
• Maintain an environment of trust, communicate efficiently with managers and peers
• Must be able to complete ongoing and continued education
• Maintain a clean environment, uphold company standards
• PREFERRED SKILLSET IN LOCAL COMMUNITY MARKETING
• Maintain Vendor Relations
• Inventory Management
• Ability to invoice proper partners at given opportunities