Manager Sales Title and Escrow

Key Responsibilities

• Lead, coach, and develop team members to drive performance, accountability, and engagement
• Recruit, interview, hire, and onboard talent to build a high-performing team
• Carry out regular team meetings, one-on-ones, and performance reviews
• Foster a positive, collaborative, and accountable team culture
• Oversee daily escrow operations to ensure efficiency, accuracy, and adherence to company policies and procedures
• Establish, maintain, and improve standard operating procedures (SOPs) and workflows
• Conduct file audits and monitor production to ensure quality and compliance
• Ensure compliance with escrow trust accounting standards and regulatory requirements (state and federal)
• Coordinate resources, staffing, and priorities across the team
• Manage office performance, including productivity, expenses, and profitability
• Maintain and grow relationships with key clients and partners
• Identify opportunities for market growth and expansion
• Represent the company in the community and support engagement initiatives
• Ensure delivery of exceptional customer service aligned with company standards
• Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners

Required Qualifications

• Bachelor’s degree in Business, Marketing, or related field preferred
• Minimum 3–5 years of experience in escrow, title, real estate, or related operations
• Prior leadership or supervisory experience preferred
• Strong business acumen and understanding of operational and financial performance drivers
• Demonstrated ability to lead, develop, and motivate teams
• Excellent communication, problem-solving, and decision-making skills