Manager, Sales-Ex

JOB SUMMARY

The Banquet & Event Sales Manager is responsible for the planning, coordination, and execution of all banquet and events sales at the gaming resort, ensuring that guest expectations are exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establishes department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Reviews activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management. Liaise with clients, sales, and catering teams to review banquet event orders (BEOs) and confirm details.
• Develop detailed plans and timelines for each event, including staffing, equipment, and floor plans.
• Conduct pre-function meetings to review service expectations, set up instructions, and special requests
• Oversee the setup, execution, and breakdown of all banquet functions (e.g., weddings, conferences, galas).
• Ensure timely service, high-quality food presentation, and guest satisfaction throughout events.
• Maintain inventory of banquet supplies and equipment; coordinate with purchasing and stewarding.
• Supervise and evaluate the Banquet Department while providing support, motivation, and guidance.
• Aims to enhance food and beverage sales with each client interaction by anticipating their needs and ensuring that all client expectations are thoroughly documented and fulfilled.
• Greet hosts and VIP guests, act as point of contact throughout the event.
• Address and resolve guest concerns or last-minute requests in a professional, timely manner.
• Conduct post-event follow-ups and collect feedback for continuous improvement.
• Develops and implements ongoing staff training programs to enhance service standards.
• Review daily/weekly BEOs to help determine appropriate staffing while ensuring budgets are maintained.
• Prepares banquet event orders; details event requirements such as room reservations and arrangement, number of attendees, menu selections, and service times.
• Ensures that banquet schedules are communicated to all departments affected by upcoming events
• Designs and implements room layouts and performs room block requests for various events.

REQUIRED SKILLS AND ABILITIES

• Attend the required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Hospitality, Event Management, or related field preferred.
• (8) years of Food & Beverage Management experience or five (5) years of relevant experience in banquet sales and event planning, or an equivalent combination of education and experience.
• Must be at least 21 years of age.
• Must have up to date/current ServSafe Food Manager Certificate, or have ability to obtain a certificate within 90 days of hire
• Certificates, Licenses, and Registrations: Virginia Racing Commission License
• Valid Driver’s License with a minimum of three (3) years driving experience.