Manager, Revenue Operations (Remote Eligible)

Description

AtClarest Health, we are a leading healthcare organization committed to transforming patient care through innovative pharmacy services and personalized medication management. Our mission is to deliver high-quality, patient-centered care by leveraging technology, industry expertise, and medication data analytics to improve clinical outcomes, streamline medication management, and drive cost-effective solutions. We partner with healthcare providers and home-based caregivers to ensure the best care for every patient, enhancing patient health at every step. Our automated dispensing solutions and efficient pharmacy services improve the overall efficiency of healthcare operations while ensuring the highest standards of patient care. As a part of the Clarest Health team, you'll contribute to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation. Join us in our commitment to excellence, innovation, and improving healthcare outcomes for all.

What We Offer

• Comprehensive Medical, Dental and Vision Insurance
• Paid Time Off
• Free Virtual Care & Telemedicine – healthcare at your fingertips, anytime, anywhere
• OneVillage Wellness Support – personalized health, wellness, and caregiver support resources for employees and their families
• 401k with company match
• Referral Bonuses
• Life Insurance

Key Responsibilities

• Sales and Account Services Enablement
• Under VP, Revenue Operations and Commercial Leadership direction, execute, reinforce, and support established sales and client service processes across the sales and service cycle.
• Build and reinforce existing enablement materials, playbooks, and workflows.
• Act as a frontline reinforcement resource, helping ensure consistent use of tools, messaging, and process expectations.
• Support early-stage customer onboarding activities by facilitating communication, reinforcing handoffs, and ensuring required steps are followed as opportunities move from sales to implementation, account management, and operations.
• Support the sales team in customization of sales presentations during the sales process.
• Go to Market (GTM) Activation
• Optimize the GTM tech stack (Marketing automation, CRM, Sales outreach, and third-party industry tools).
• Provide thought leadership and strategy cross-functionally to ensure accurate tracking and reporting on key Revenue drivers and performance metrics.
• Analyze data across the Sales and Marketing teams to provide valuable insights to management, stakeholders, and team members.
• In partnership with Marketing, Sales, and Finance leadership, develop strategies and processes to accurately report on all steps of the GTM funnel.
• Support leadership and customer/prospect-facing teams with forecasting, territory alignment, and capacity planning through consistent operating cadences (e.g., bi-weekly forecasts, pipeline reviews, and operations impact).

Qualifications

• Bachelor’s degree in business, Marketing, Communications, or a related field.
• Valid driver’s license and ability to meet the company's insurance carrier requirements.
• 3-5 years of experience in Sales Support, Sales Operations, or Account Management within a fast-paced B2B environment (preferably in healthcare, technology, or SaaS).
• Exceptional organizational skills and meticulous attention to detail.
• Strong written and verbal communication skills, with the ability to translate complex concepts into clear, concise, and compelling documentation.
• Experience collaborating with cross-functional teams, including Marketing, Legal, and Product.
• Experience with technology and the ability to quickly adapt to new tools and systems is essential.
• Familiarity with Salesforce.com, marketing automation, and advanced Excel (e.g., pivot tables, formulas, and data analysis) is highly preferred.

Skills & Abilities

• Critical Thinking: Analyzes client needs, performance data, and issues to determine appropriate next steps; uses sound judgment to identify when to escalate.
• Influence and Relationship Building: Builds trust with day-to-day business partners and maintains reliable working relationships.
• Technical and Analytical Skills: Comfortable using CRM tools, dashboards, analytics tools, and Excel.
• Adaptability: Learns quickly, adapts to evolving processes, and incorporates feedback to improve revenue generating processes.
• Collaboration: Works effectively with Operations, Clinical, and Product teams to support delivery and resolve day-to-day needs.
• Problem Solving: Resolves routine issues independently and escalates complex challenges appropriately.

Clarest Health is an Equal Opportunity Employer

Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job.