Manager, Revenue Operations (Strategic Lead) (Remote)

Responsibilities

• Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process.
• Develop and maintain sophisticated models to predict performance across renewal and expansion motions.
• Identify "pockets of risk" early in the funnel and provide the GTM leadership team with proactive solutions to hit targets.
• Lead the Retention Council, a cross-functional task force dedicated to identifying at-risk accounts and improving Gross Revenue Retention (GRR) Net Revenue Retention (NRR).
• Standardize the "Health Score" framework and build the operational playbooks that Customer Success and Account Management use to save and grow revenue.
• Drive the annual and semi-annual GTM planning process, including territory design, quota setting, and capacity modeling.
• Own quarterly oversight and optimization of headcount, capacity, and engagement model adherence.
• Cross-Functional Collaboration (Product & Marketing): Partner on lead-to-revenue mapping and attribution to ensure the pipeline is high-quality and aligned with sales capacity.
• Partner with the product team to ensure that PLG initiatives or new feature launches are operationally supported by Sales and Customer Success.
• AI/Automation Champion: Proven experience developing, implementing, and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains for Rev Ops functions and customer-facing processes (ie. process automation, predictive analytics, and automated agents).

Qualifications

• Expert-level knowledge of Salesforce.
• Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator.
• Strong ability to analyze data trends and identify actionable insights.
• Strong ability to collaborate with marketing and sales teams to translate data into sales strategies.
• Methodical approach to identifying and resolving data inconsistencies.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with web browsers (Chrome, Internet Explorer, etc.).
• Strong verbal and written communications.
• Excellent time management and organization skills.
• Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
• Proficiency in Data Enrichment Tools like ZoomInfo and Clay.
• Experience managing multiple projects at the same time in a fast-paced environment.
• Technically capable, excellent communicator, and a desire to improve processes.
• Team Player: Ability to work autonomously.

Pay

The base pay for this position ranges from $120,000 - $140,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.