Manager, Retention & Lifecycle Marketing

About the company

Meds.com is a rapidly growing consumer technology firm operating a suite of healthcare businesses, including flagship brands BlueChew & MOD. Our mission is to better patients' lives through innovative healthcare solutions. With a team of 350 professionals across various specialties, we've built scalable pharmacy, telemedicine, and e-commerce platforms using cutting-edge technology. As we continue our accelerated growth trajectory, we're launching new products to expand our patient base and accelerate growth.

About the role

We're building one of the fastest-growing direct-to-consumer healthcare brands in the country, and we're looking for someone to own one of the most important growth levers in the business: customer retention. Our customers don't stop interacting with us after their first purchase. Every message, every renewal, every product recommendation, and every touchpoint is an opportunity to build trust, increase lifetime value, and create an exceptional customer experience.

As our Manager, Retention & Lifecycle Marketing, you’ll own the strategy and execution behind the customer journey from first purchase through long-term loyalty. You’ll combine customer insights, compelling creative, experimentation, personalization, and automation to deliver the right message to the right customer at the right time. This is a high cross-functional role that sits within the Creative Strategy team. You’ll partner closely with Growth Marketing, Creative, Product, Customer Experience, Analytics, and Engineering to build best-in-class lifecycle programs that strengthen customer relationships while driving measurable business growth.

Responsibilities

• Own the strategy and execution of the customer journey from first purchase through long-term loyalty.
• Combine customer insights, compelling creative, experimentation, personalization, and automation to deliver targeted messaging.
• Collaborate cross-functionally with Growth Marketing, Creative, Product, Customer Experience, Analytics, and Engineering teams.
• Build best-in-class lifecycle programs that strengthen customer relationships and drive measurable business growth.

Location

This role is full-time and based in our Austin, TX or Chicago, IL offices. We're looking for someone who truly values and enjoys working in the office.