Manager, Resources and Engagement

About the role

The Manager, Resources & Engagement will play a critical role in supporting the success of the ASPCA's Animal Relocation program. This person will lead workforce processes, operational systems, and cross-functional coordination, while fostering a connected and engaged contingent workforce.

Responsibilities

• Staffing & Engagement
• Build relationships with 35+ staff and contingent drivers; collaborate with management to support drivers with day-to-day operations, resolving issues, and ensuring alignment with transport schedules.
• Execute full-cycle recruiting processes for the extended workforce, in partnership with the Senior Manager, Performance and Engagement, including scheduling, candidate communication, interview coordination, and onboarding logistics.
• Maintain and update training materials within the Learning Management System (LMS), track completion, follow up on compliance gaps, and implement updates based on identified needs.
• Serve as a central liaison across teams and functional areas, driving communication, planning, and coordination efforts, while managing internal communications, digital content, and department-wide events.
• Resource Management & Administration
• Directly manage day-to-day workflows including payroll, staffing, data management, safety compliance, and documentation to ensure smooth and compliant workflows.
• Manage allocation and utilization of resources, including supplies, inventory, and transport assets, to support safe and efficient program execution.
• Drive operational consistency by maintaining SOPs, improving workflows and reporting, tracking expenses, managing centralized invoicing, and flagging irregular expenses to the Vice President; serve as the primary liaison with Accounts Payable.
• Planning & Administration
• Develop and deliver internal communications in partnership with leadership, including VP-level updates and department messaging.
• Anticipate roadblocks and present actionable solutions.
• Manage sensitive and confidential information.
• Develop and manage digital content and materials to support communication, training, and engagement initiatives.
• Manage documentation, reporting systems, and compliance tracking to ensure accurate and accessible records across program areas.
• Serve as a liaison across teams and functional areas (staffing, logistics, vehicles, inventory), driving alignment on planning, staffing communication, and cross-functional coordination.
• Plan and execute logistics for meetings, training, and events, including vendor coordination and expense tracking; lead the planning committee for the department’s annual Face-to-Face event.

Qualifications

• Demonstrates compassion and concern for the safety and well-being of self, animals, and others, especially during stressful situations.
• Proven ability to identify creative solutions and overcome obstacles to achieve a goal.
• Strong written, oral, and interpersonal communication skills.
• Ability to apply role expertise to create and prepare concise written reports, policies, and procedures.
• Familiarity with workplace safety standards, including OSHA compliance, a plus.
• Self-motivated and team oriented; demonstrates ability to build collaborative relationships and work independently with all levels of team members, employees, and outside contacts.
• High levels of patience, flexibility, and professionalism, including the ability to change direction and re-prioritize work quickly, particularly while under pressure.
• Strong time management and organizational skills, and attention to detail with the ability to prioritize multiple projects, manage complex workflows and be responsive to requests.
• Ability to manage sensitive information with professionalism and confidentiality and show discretion and leadership in a variety of situations.
• Embody feedback as a key tool of coaching and team development, seeking opportunities to foster open and collaborative relationships.
• Advanced proficiency with technology, including Microsoft Office (e.g. Outlook, Excel, Word).
• Comfort and experience with learning new technology on a regular basis.
• Ability to exemplify ASPCA’s core values and behavioral competencies.

Benefits

The ASPCA offers a comprehensive benefits package designed to help ensure you can live a rewarding life at work and at home. This includes, but is not limited to:

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays.
• Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.