Manager, Cognitive Engagement

Responsibilities

• Aid employees with questions about their responsibilities and share technical knowledge.
• Train customers in specific applications.
• Consult with customers on implementing proposed solutions and plan courses of action to help the customer meet their needs.
• Provide solutions for any system problems that may arise, which includes 24-hour on-call support for existing systems.
• Determine whether a problem exists, and if so, formulate and implement a solution for the problem.
• Prepare, organize, and conduct training classes for employees when needed.
• Provide estimates for the different stages of cognitive projects, revising these estimates as additional information becomes available.
• Provide for and manage personnel in the Cognitive Engagement area of responsibility, including personnel-related tasks such as planning, organizing, scheduling, delegating, coordinating, motivating, leading, training, directing, reviewing, and evaluating performance and work assignments.
• As needed, write code, train models, conduct third-party reviews for cognitive systems.
• Follow up on solutions implemented and maintain close, regular communications with the key functional department personnel.
• Improve the consistency, timeliness, quality, security, and delivery of cognitive systems.
• Actively assist in the new hire recruiting process.
• Assist employees with systems design, and system definition and determine the steps necessary to code, test, and implement cognitive systems to meet the customers' needs.
• As needed, assist employees with estimates, designs, test procedures, and implementation of system enhancements when requested by the customers.
• Analyze, estimate, advise, counsel, serve, conduct research, guide, and assist customers with specific problems or questions concerning cognitive systems.

Requirements

• Bachelor's Degree in Computer Sciences or related field, required.
• Preferably in the ABTech environment.
• Master's Degree in Computer Sciences or equivalent experience, preferred.
• Experience: 6 years software development experience, required.
• Preferably in the ABTech environment.
• Working experience in multiple, modern programming languages such as C#, JavaScript, and Python.
• Strong working knowledge with MLOps and deployment pipelines; knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture.
• Strong knowledge of relational databases, SQL, and ORM technologies and software engineering tools.

About the role

The Manager, Cognitive Engagement at ArcBest Technologies is responsible for managing our team of Cognitive Engineers and ML Engineers as they implement and maintain state of the art, scalable, high-performance cognitive solutions. The Manager, Cognitive Engagement leads design discussions with other team members, proposes alternative courses of action to help the customers meet their needs, and analyzes and interprets data to present results in a meaningful manner. They represent the CE Department in PI planning and provide timely and accurate reporting on the status of all CE systems as required. The Manager assists team leaders as needed in the system definition, system design, coding, testing, and implementation of cognitive solutions designed to meet the customers' needs. If necessary, they assist in the training of their customers on how to operate systems in their area of responsibility. In addition, this position must maintain communication with management and other team members on the status of cognitive projects.