Manager, Client Engagement

Key Responsibilities

• Moves strategic customers from current state to a trusted strategic partnership; formalizes partnership through an agreement that is recognized across Ovation Healthcare and the account.
• Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives.
• Establishes productive, professional, and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration.
• Presents quarterly business reviews to executive team to reinforce Ovation value, demonstrate executed savings, and highlight progress on key initiatives.
• Led solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success.
• Collaborates with the Spend Management teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations.
• Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement.
• Identifies opportunities to promote and present other Ovation value added services.

Knowledge, Skills & Abilities

• Working knowledge of healthcare industry, supply chain, group purchasing organizations (GPOs), clinical, and business personnel.
• Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite.
• Strong analytic skills-- Advanced skills in Microsoft Excel with the ability to use functions such as Pivot Tables, VLOOKUP, etc.
• Advanced skills in Microsoft PowerPoint and Word.
• Ability to gather, analyze and make sense of large amounts of data and apply it to make business and customer-focused decisions.
• Ability to demonstrate financial knowledge and business acumen.
• Able to work under consultative direction toward predetermined long-range goals and objectives, where assignments are often self-initiated.
• Exceptional Project Management, communication, negotiation, and presentation skills.
• Proven ability to successfully manage multiple projects and timelines.
• Ability to effectively negotiate with a record of accomplishment of results.
• Passion for results-- able to drive high standards for self; tenaciously working to meet or exceed challenging goals.
• Demonstrated ability to calculate figures and amounts such as savings, rebates, fees, and percentages, as well as analyze statistical and financial data.
• Ability to understand and follow spreadsheets and contract language.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow with minimal direction.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to initiate tough conversations, effectively manage internal politics, and handle conflict in a healthy, relationship-building manner.
• Must demonstrate executive presence and emotional intelligence, remaining calm and confident in challenging situations.
• Intimate understanding of all internal functions of both Ovation Healthcare and the accounts assigned.
• Excellent time management skills with ability to use independent judgment effectively.
• Ability to execute, both independently and as a collaborate member of various teams and committees.