Manager, Resident Experience

About the role

We are seeking a Manager, Resident Experience at CCMC, a community management company dedicated to enhancing the resident experience through strategic initiatives and community engagement.

Responsibilities

• Support and implement elements of CCMC's Resident Experience strategy
• Develop, implement, and coordinate strategies to improve resident relationships, engagement, communications, and overall community satisfaction
• Aid in recruiting, onboarding, training, and developing onsite team members
• Work with vendors to develop partnerships and discounts for communities
• Identify and implement consistent best practices for community communications, amenity and activity operations
• Assist with filling in on-site and remote vacancies as needed

Requirements

• Working experience of community associations in a large scale master-planned community
• Bachelor’s degree in recreation, hospitality, public relations, journalism, or related field
• 3+ years of experience in community programming
• 3+ years of experience with community facilities/amenities
• 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
• 2+ years as a CCMC employee
• Strong experience in and understanding of community engagement
• Exceptional verbal and written communication skills, with the ability to create original and creative content
• Prominent leadership, mentorship, and motivational skills
• Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels
• Ability to navigate change, positively, quickly, and efficiently
• Physically able to perform and assist in the various roles and responsibilities

Qualifications

• Must pass a pre-employment drug screen and background check
• Requires ability to drive and maintain a clean motor vehicle report

Skills

• Strong experience in and understanding of community engagement
• Exceptional verbal and written communication skills
• Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance