Manager, Resident Experience

About the role

We are seeking a Manager, Resident Experience to join our dynamic team at CCMC. This role combines administrative projects with building strong resident relationships within our master-planned communities.

Responsibilities

• Support and implement elements of CCMC's Resident Experience strategy
• Interact with residents to improve relationships, engagement, and community satisfaction
• Develop, implement, and coordinate strategies to enhance resident experiences
• Recruit, onboard, train, and develop onsite team members
• Work with vendors to establish partnerships and discounts
• Implement consistent best practices for community communications, amenity operations, and event planning
• Provide additional support for vacant positions and fill in on-site and remotely as needed

Requirements

• Bachelor’s degree in recreation, hospitality, public relations, journalism, or related field
• 3+ years of experience in community associations in large-scale master-planned communities
• 3+ years of experience with community facilities and amenities
• 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
• 2+ years as a CCMC employee
• Strong experience in community engagement and communications
• Exceptional verbal and written communication skills
• Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
• Deadline-driven, self-starter with strong customer service skills
• Positive attitude and ability to navigate change
• Strong leadership, mentorship, and motivational skills
• Ability to perform various roles and responsibilities, including driving when necessary

Qualifications

• Working experience in community associations
• Experience with community facilities and amenities
• Experience in communications, including newsletter publication, website administration, social media, etc.
• Experience as a CCMC employee
• Strong experience in community engagement and communications
• Exceptional verbal and written communication skills
• Proven ability to demonstrate CCMC's core values
• Deadline-driven, self-starter with strong customer service skills
• Positive attitude and ability to navigate change
• Strong leadership, mentorship, and motivational skills
• Ability to perform various roles and responsibilities, including driving when necessary

Skills

• Community engagement
• Communications
• Customer service
• Leadership
• Mentorship
• Project management

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• Wellness program
• Flexible spending accounts
• Company-matching 401(k) contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

Pay

Competitive salary commensurate with experience

Schedule

Full-time position with flexible hours to accommodate community needs