Resident Experience Manager

Key Responsibilities

• Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service, proactive engagement, effective issue resolution, strong retention efforts, and consistent reputation management.
• Maintain curb appeal, model readiness, signage quality, and professional standards to ensure a welcoming, high-quality community environment.
• Support digital marketing, lead generation, outreach initiatives, event promotion, inventory awareness, and resident communication strategies.
• Plan and execute budget-conscious community events, monitor lease expirations, and drive renewals, referrals, and long-term retention.
• Partner with management and maintenance to ensure service excellence, unit readiness, timely follow-ups, and accurate administrative support.
• Oversee applications, leases, inspections, rent processing, financial recordkeeping, policy enforcement, vendor coordination, and office organization.

Who You Are

• 2+ years of multifamily leasing, hospitality, or customer experience leadership.
• Proven ability to manage high-touch customer journeys and deliver exceptional service.
• Strong eye for detail, design, and environmental presentation.
• Experience with event planning, social media content, and local marketing campaigns.
• Analytical skills, problem-solving capability, and innovative thinking.
• Thrives in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs.
• Proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems.
• Possesses a friendly, energetic, and approachable personality that resonates with both prospective and current residents.
• Available to work weekends, essential for meeting the needs of potential residents and conducting tours during high-traffic hours.
• Physically able to lift and carry items weighing up to 25 pounds.