Manager, Resident Experience

About the role

Career opportunities are posted here as they become available.

Responsibilities

• Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy
• Support the interaction between a CCMC community and the residents we serve
• Develop, implement, and coordinate strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction
• Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members
• Work with vendors to develop partnerships and discounts to benefit communities
• Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships
• The position is also additional support for vacant positions and at times requires filling in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not feel a lapse in services

Requirements

• Working experience of community associations in a large scale master-planned community
• Bachelors degree in either recreation, hospitality, public relations, journalism, or related field
• 3+ years of experience in community programming
• 3+ years of experience with community facilities/amenities
• 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
• 2+ years as a CCMC employee
• Experience in sales, marketing, public relations, and promotions
• Strong experience in and understanding of community engagement
• Exceptional verbal, and written communication skills, with the ability to create original and creative content
• Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
• Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels
• Possess a positive attitude and ability to navigate change, positively, quickly and efficiently
• Demonstrate strong leadership, mentorship and motivational skills
• Requires ability to travel when needed, at least one week out of the month
• Physically able to perform and assist in the various roles and responsibilities

Qualifications

• Must pass a pre-employment drug screen and background check

Skills

• Strong verbal and written communication skills
• Ability to create original and creative content
• Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
• Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels
• Strong experience in and understanding of community engagement
• Leadership, mentorship and motivational skills

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.