Manager, Regional Service Delivery

About the Role

The Regional Service Delivery Manager oversees the end-to-end movement of high-tech products to data centers via road transport and manages specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.

Responsibilities

• Oversee the secure and timely movement of high-value technology products to data centers across the West Coast
• Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols
• Coordinate with carriers and vendors to maintain service quality and mitigate risk
• Lead and support white-glove teams responsible for rack installation in data centers, delivery and staging of components such as servers, cabling, and network hardware, and debris removal and site cleanup post-installation
• Conduct site surveys and risk assessments for new data center projects
• Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs
• Ensure compliance with industry regulations, security standards, and contractual obligations
• Recruit, train, and mentor white-glove service teams
• Foster a culture of safety, accountability, and operational excellence
• Coordinate scheduling and resource allocation for multiple concurrent projects
• Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries
• Monitor service performance, identify improvement opportunities, and implement corrective actions
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction
• Act as the primary point of contact for clients during delivery and installation projects
• Ensure professional on-site conduct and timely resolution of customer inquiries
• Provide proactive communication and status updates to internal and external stakeholders
• Perform other duties as assigned

Qualifications

• Bachelor's Degree (required)
• 6+ years of experience in service delivery, logistics, or data center operations (required)

Skills

• Proven expertise in managing high-value shipments and white-glove services
• Strong knowledge of rack installation, cabling, and data center infrastructure
• Excellent leadership, communication, and problem-solving skills
• Familiarity with ISO, OSHA, and TAPA standards
• Experience with risk assessment and site survey protocols
• Proficiency in project management tools and reporting systems

Pay

The wage range for this position is $105,720-$158,850 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.