REGIONAL SERVICE DELIVERY MANAGER

About the role

Join Groupe SEB, a global leader in small domestic and professional equipment with 45 iconic brands present in over 150 countries. SEB Professional North America, a subsidiary of Groupe SEB, leads the professional coffee machine industry with brands Schaerer, WMF, and Curtis, serving hotels, restaurants, coffee shops, and convenience stores worldwide. As the Regional Service Delivery Manager, you will oversee daily operations in the region, develop and maintain stakeholder relationships, manage financial and operational performance, set and achieve challenging targets, and implement strategies to maximize regional success. The position is full‑time exempt, ideally based in the Midwest with a remote workplace option.

Responsibilities

• Lead operational efforts for the local market, including vendor relations, customer service, equipment maintenance processes and procedures, safety program, contracts, and project coordination.
• Act as a “working manager” interfacing with sales, administrative support, vendors, and regional management to best serve clients and the company.
• Develop relationships with key customers and vendors.
• Manage regional service partners to ensure up‑to‑date training, skills, and that SLAs meet established KPIs.
• Negotiate local contracts and contracts in new markets.
• Develop strategies and tactics for identifying and implementing “best practices” for the region.
• Write, review, and implement processes and policies as needed.
• Provide excellent customer service, meet or exceed expectations to assist the sales team in displacing competition.

Requirements

• Ability to effectively manage third‑party vendors.
• Ability to effectively negotiate and interpret contracts.
• Ability to present information and respond to questions from groups of employees, managers, and customers.
• Excellent verbal and written communication skills.
• Proven customer service skills.
• Demonstrated business development skills.
• Valid driver’s license.
• Physical requirements: standing, walking, manual dexterity, ability to work in cold or hot environments, ability to lift up to 50 lbs occasionally.

Benefits

• Comprehensive medical, dental, and vision coverage with generous employer contribution.
• 401(k) retirement plan with company match.
• Company‑paid life insurance.
• 12 paid holidays.
• Additional voluntary benefits and employee discount programs.
• Positive, inclusive work culture that values work‑life balance.

Pay

Salary range: $85,000 – $90,000.