Manager, Quality Assurance

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration, offering an extensive portfolio of sustainably sourced, conveniently packaged beverages distributed across more than 150,000 retail outlets.

Location: Ontario, CA

Responsibilities

• Serve as the lead within the plant for Company Quality initiatives including the implementation of Primo Brands Quality Management System.
• Serve as Food Safety Quality System (FSQS) Team Leader to ensure training of Food Safety Team Members, maintain and update the FSQS, and report on its effectiveness and suitability to Factory & Market Quality Managers.
• Prepare for all Company Quality Audits and ISO audits, and respond to issues.
• Ensure compliance and record keeping for all mandated quality checks, testing, sampling, and sanitation activities.
• Track, analyze, and lead initiatives for all quality and customer complaint issues within the plant.
• Serve as primary plant liaison with the Customer Service Center, Consumer Affairs, and consumers for quality and complaint issues.
• Prepare and maintain permitting and licensing for the plant.
• Manage budgeting, purchasing, and inventory of plant operating supplies such as filters, chemicals, and lab supplies.
• Coordinate activities and develop relationships with key vendors.
• Monitor the performance and competencies of plant QA staff and provide leadership, coaching, and development as needed.
• Lead the execution of cultural changes and activities to support Primo Brands Continuous Excellence and the pursuit of TPM, serving as primary lead for the Q pillar.
• Develop initiatives to improve plant performance against Primo Brands quality measures and ensure compliance with company and regulatory standards.
• Provide day-to-day leadership to the QA Department and act as the primary liaison to Corporate QA, Corporate and outside laboratories, and external regulatory agencies (CFIA, IBWA, EPA, etc.).
• May serve as plant representative for regional quality forums and initiatives.
• Ability to travel periodically and provide after-hours support to a 24/7 operation for critical issues.

Requirements

• Bachelor’s or Master's degree in chemistry, microbiology, or related field preferred.
• 10 or more years of QA experience with 5 or more years of QA management experience within consumer products, specifically beverage, food, or other clean manufacturing.
• Prior microbiology laboratory management and manufacturing line inspection experience preferred.
• Knowledge of ISO requirements and audits.
• Knowledge of Statistical Process Control, HACCP, sanitation, and hygienic design.
• Strong project management and computer skills, including Word, Excel, Access, and PowerPoint.
• ERP system and Quality system experience needed; SAP and Infinity preferred.
• Proven leadership skills, including coaching and developing leaders and employees.
• Demonstrated ability to drive continuous improvement and manage to/achieve metrics.
• Strong communication skills with the ability to interact effectively with frontline employees, peers, and executives.
• Ability to drive positive change in processes, systems, and culture.
• Strong internal and external customer focus with great follow-up.
• Self-directed with high integrity and maturity commensurate with being an effective manager.
• Authorization to work in the United States is required; employment sponsorship is not available.
• Strong English language skills for effective communication with customers and team members.

Pay

Base salary: $118,180–$141,362. This role is eligible for a 20% annual bonus.

Schedule

Monday–Friday, 6:00 AM–4:30 PM. Hours and days may vary based on business needs.

Benefits

• Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA).
• Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP).
• Insurance: Employee Life Insurance, short- and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment.
• Other Benefits: Employee discounts, savings on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for parental events (birth, adoption, foster care), legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits.