Manager, Quality Assurance

About the role

This position will be Remote, but with a preference for candidates in Colorado, New Mexico, Oklahoma, and Utah. This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands!

Responsibilities

• Perform routine Quality Assurance evaluations.
• Navigate complex situations with a solutions-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations.
• Address inquiries and communications made internally, both verbally and in written communications.
• Participate in Consistency exercises.
• Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals.
• Participate in activities outside of QA to gain a better knowledge of other departments.

Requirements

• Five (5) years of management experience in Hotel Operations.
• Three (3) years of experience as a General Manager, Executive Committee Member, or Director.
• Valid Driver's license.
• Travel 90% of the time.

Qualifications

• Bachelor's Degree (Preferred).
• Fluency in a foreign language (Preferred).
• Food Safety certification (Preferred).
• Proficient in Microsoft Office products (Preferred).
• Working knowledge of product replacement cycles, renovations and physical upgrades (Preferred).
• Problem resolution and consulting skills to mitigate potential conflicts/issues (Preferred).
• Current resident in the states of Colorado, New Mexico, Oklahoma, Utah (Required).

Skills

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Knowledge of hotel operations and quality assurance processes.

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what's next.

Pay

The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.