Manager, Professional Services (Clinical Implementation & Regulatory/MIPS)
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. So we need to parse the posting.
Content:
Location: Remote (designated states) Department: Professional Services Role Model: Operational Player-Coach (50/50 Split between Clinical Implementation Management and Regulatory/MIPS Expertise) The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team while acting as the centralized subject matter expert for clinical regulatory compliance (MIPS) and quality reporting. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations.
Then Duties And Responsibilities with subpoints.
Then Position Proficiencies And Requirements with Education, Leadership Experience, Implementation & Project Experience, Regulatory Expertise, Operational Skills, Technology & AI Agility.
Then Competencies to Drive Success (list of competencies).
Then At Raintree, we’re not just shaping... (company description). Then Our Core Values list.
Then equal employment opportunity boilerplate (should be removed). Also maybe we need to include Benefits, Pay, Schedule only if present. Not present. So we should not include those sections.
We need sections: About the role (maybe a brief summary), Responsibilities, Requirements (or Qualifications?), Skills, Benefits, Pay, Schedule. The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which to include based on content. We have content for About the role (the introductory paragraph). Responsibilities (the Duties And Responsibilities). Requirements (the Position Proficiencies And Requirements). Skills (maybe the Competencies to Drive Success? Or Technology & AI Agility etc). Could also treat Competencies as Skills. We'll include Skills section for competencies.
We should not include Qualifications separate if we already have Requirements; but we could include both if content distinct. The Position Proficiencies And Requirements includes education, experience etc. That's qualifications. Could treat that as Requirements. We'll have Requirements section.
We need to preserve all substantive information, not invent or summarize away detail. So we need to keep the bullet points as - . For prose, use
. We must not include filler like "commensurate with experience". Not present.
We need to remove boilerplate: equal employment opportunity, core values? The core values might be considered substantive? It's about company culture; maybe we can keep as part of About the role? But it's not directly about the role. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Core values might be considered boilerplate? It's not legal/EEO but could be considered fluff. However it's substantive about company values. Might be okay to keep? The instruction says "Prefer a few substantive sections over many thin ones." Could include a section about Company Culture/Values but not listed as allowed headings. Allowed headings are only those listed. So we should not add a section for Core Values unless we fit it under About the role or maybe Skills? Probably better to omit core values to stay within allowed headings and avoid thin sections.
Thus we will include About the role (intro paragraph), Responsibilities (duties), Requirements (education/experience etc), Skills (competencies). We'll not include Benefits, Pay, Schedule.
Now we need to extract content precisely.
About the role: The first paragraph(s) before Duties And Responsibilities.
Let's capture:
"Location: Remote (designated states) Department: Professional Services Role Model: Operational Player-Coach (50/50 Split between Clinical Implementation Management and Regulatory/MIPS Expertise) The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team while acting as the centralized subject matter expert for clinical regulatory compliance (MIPS) and quality reporting. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations."
We should keep location etc? It's substantive. Should we include location as part of About the role? Yes.
Now Responsibilities: The Duties And Responsibilities section includes two major categories: People Management & Clinical Team Leadership (50%) and Regulatory & MIPS Strategy Leadership (50%). Each has bullet points.
We need to preserve all bullet points as
- . The bullet points are sentences starting with bold headings? Actually they are like:
Team Leadership & Mentorship: Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management
Consultative Coaching & Upskilling: Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates
Capacity & Operational Planning: Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads
Product Launch & Readiness: Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA
Continuous Improvement & AI Optimization: Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output
Personal Portfolio: Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations
Then Regulatory & MIPS Strategy Leadership (50%):
Regulatory Authority & Governance: Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows
Enablement & Framework Development: Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows
Cross-Functional Collaboration: Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards
Client & Escalation Lead: Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments
Quality Assurance: Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+
We need to keep these as list items.
Now Requirements: Position Proficiencies And Requirements includes:
Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience. An active or past clinical degree (PT/OT/SLT) is a strong plus
Leadership Experience: Minimum of 2 years of formal people management or team lead experience with a proven track record of developing team culture, managing utilization, and coaching direct reports
Implementation & Project Experience: 3 to 5 years of experience managing complex projects or implementation teams, ideally within an ambulatory EMR/EHR space
Regulatory Expertise: Minimum of 2 years of hands-on operational or consultative experience managing healthcare quality reporting programs (including MIPS) and translating regulatory mandates into software workflows
Operational Skills: Demonstrated understanding of capacity management, resource allocation, and tracking Professional Services KPIs (utilization, TTV, CSAT). Proven experience building playbooks for software release lifecycles (Beta to GA)
Technology & AI Agility: Strong knowledge of medical billing, scheduling, and clinical documentation software Demonstrated capability in adopting AI tools and digital workflow software to streamline daily consulting routines
We need to keep each as list items.
Now Skills: Competencies to Drive Success includes:
Continuous Improvement Mindset: Relentlessly evaluates broken delivery models, conducts post-mortems, and iterates on deployment playbooks
Regulatory Consultation Command: Instills team-wide mastery of compliance benchmarks and leads clients through technical/regulatory processes with authority
Operational Readiness & Launch Management: Accurately forecasts capacity, coordinates cross-functional readiness, and prepares teams for major product launches
Consultative Teaching & Mentorship: Inspires team members through hands-on coaching and effective dissemination of specialized compliance skills
Context-Switching Agility: Seamlessly transitions between direct-report coaching, product meetings, regulatory strategy, and client escalations
We'll put these as list items under Skills.
Now we need to output HTML fragment with
headings and - for lists,
for prose.
We need to decide where to put prose: About the role could be a
containing the paragraph(s). Could also include location line as part of same p.
We should not repeat job title as heading. Already not.
We should not include any boilerplate like EEO.
Now produce HTML.
Structure:
About the role
Location: Remote (designated states) Department: Professional Services Role Model: Operational Player-Coach (50/50 Split between Clinical Implementation Management and Regulatory/MIPS Expertise) The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team while acting as the centralized subject matter expert for clinical regulatory compliance (MIPS) and quality reporting. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations.
Responsibilities
- Team Leadership & Mentorship: Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management
- Consultative Coaching & Upskilling: Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates
- Capacity & Operational Planning: Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads
- Product Launch & Readiness: Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA
- Continuous Improvement & AI Optimization: Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output
- Personal Portfolio: Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations
- Regulatory Authority & Governance: Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows
- Enablement & Framework Development: Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows
- Cross-Functional Collaboration: Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards
- Client & Escalation Lead: Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments
- Quality Assurance: Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+
Requirements
- Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience. An active or past clinical degree (PT/OT/S
- . For prose, use
. We must not include filler like "commensurate with experience". Not present. We need to remove boilerplate: equal employment opportunity, core values? The core values might be considered substantive? It's about company culture; maybe we can keep as part of About the role? But it's not directly about the role. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Core values might be considered boilerplate? It's not legal/EEO but could be considered fluff. However it's substantive about company values. Might be okay to keep? The instruction says "Prefer a few substantive sections over many thin ones." Could include a section about Company Culture/Values but not listed as allowed headings. Allowed headings are only those listed. So we should not add a section for Core Values unless we fit it under About the role or maybe Skills? Probably better to omit core values to stay within allowed headings and avoid thin sections. Thus we will include About the role (intro paragraph), Responsibilities (duties), Requirements (education/experience etc), Skills (competencies). We'll not include Benefits, Pay, Schedule. Now we need to extract content precisely. About the role: The first paragraph(s) before Duties And Responsibilities. Let's capture: "Location: Remote (designated states) Department: Professional Services Role Model: Operational Player-Coach (50/50 Split between Clinical Implementation Management and Regulatory/MIPS Expertise) The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team while acting as the centralized subject matter expert for clinical regulatory compliance (MIPS) and quality reporting. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations." We should keep location etc? It's substantive. Should we include location as part of About the role? Yes. Now Responsibilities: The Duties And Responsibilities section includes two major categories: People Management & Clinical Team Leadership (50%) and Regulatory & MIPS Strategy Leadership (50%). Each has bullet points. We need to preserve all bullet points as
- . The bullet points are sentences starting with bold headings? Actually they are like:
Team Leadership & Mentorship: Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management
Consultative Coaching & Upskilling: Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates
Capacity & Operational Planning: Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads
Product Launch & Readiness: Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA
Continuous Improvement & AI Optimization: Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output
Personal Portfolio: Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations
Then Regulatory & MIPS Strategy Leadership (50%):
Regulatory Authority & Governance: Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows
Enablement & Framework Development: Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows
Cross-Functional Collaboration: Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards
Client & Escalation Lead: Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments
Quality Assurance: Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+
We need to keep these as list items.
Now Requirements: Position Proficiencies And Requirements includes:
Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience. An active or past clinical degree (PT/OT/SLT) is a strong plus
Leadership Experience: Minimum of 2 years of formal people management or team lead experience with a proven track record of developing team culture, managing utilization, and coaching direct reports
Implementation & Project Experience: 3 to 5 years of experience managing complex projects or implementation teams, ideally within an ambulatory EMR/EHR space
Regulatory Expertise: Minimum of 2 years of hands-on operational or consultative experience managing healthcare quality reporting programs (including MIPS) and translating regulatory mandates into software workflows
Operational Skills: Demonstrated understanding of capacity management, resource allocation, and tracking Professional Services KPIs (utilization, TTV, CSAT). Proven experience building playbooks for software release lifecycles (Beta to GA)
Technology & AI Agility: Strong knowledge of medical billing, scheduling, and clinical documentation software Demonstrated capability in adopting AI tools and digital workflow software to streamline daily consulting routines
We need to keep each as list items.
Now Skills: Competencies to Drive Success includes:
Continuous Improvement Mindset: Relentlessly evaluates broken delivery models, conducts post-mortems, and iterates on deployment playbooks
Regulatory Consultation Command: Instills team-wide mastery of compliance benchmarks and leads clients through technical/regulatory processes with authority
Operational Readiness & Launch Management: Accurately forecasts capacity, coordinates cross-functional readiness, and prepares teams for major product launches
Consultative Teaching & Mentorship: Inspires team members through hands-on coaching and effective dissemination of specialized compliance skills
Context-Switching Agility: Seamlessly transitions between direct-report coaching, product meetings, regulatory strategy, and client escalations
We'll put these as list items under Skills.
Now we need to output HTML fragment with
headings and
- for lists,
for prose. We need to decide where to put prose: About the role could be a
containing the paragraph(s). Could also include location line as part of same p. We should not repeat job title as heading. Already not. We should not include any boilerplate like EEO. Now produce HTML. Structure:
About the role
Location: Remote (designated states) Department: Professional Services Role Model: Operational Player-Coach (50/50 Split between Clinical Implementation Management and Regulatory/MIPS Expertise) The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team while acting as the centralized subject matter expert for clinical regulatory compliance (MIPS) and quality reporting. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations.
Responsibilities
- Team Leadership & Mentorship: Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management
- Consultative Coaching & Upskilling: Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates
- Capacity & Operational Planning: Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads
- Product Launch & Readiness: Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA
- Continuous Improvement & AI Optimization: Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output
- Personal Portfolio: Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations
- Regulatory Authority & Governance: Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows
- Enablement & Framework Development: Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows
- Cross-Functional Collaboration: Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards
- Client & Escalation Lead: Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments
- Quality Assurance: Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+
Requirements
- Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience. An active or past clinical degree (PT/OT/S
- for lists,
- . The bullet points are sentences starting with bold headings? Actually they are like:
Team Leadership & Mentorship: Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management
Consultative Coaching & Upskilling: Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates
Capacity & Operational Planning: Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads
Product Launch & Readiness: Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA
Continuous Improvement & AI Optimization: Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output
Personal Portfolio: Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations
Then Regulatory & MIPS Strategy Leadership (50%):
Regulatory Authority & Governance: Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows
Enablement & Framework Development: Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows
Cross-Functional Collaboration: Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards
Client & Escalation Lead: Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments
Quality Assurance: Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+
We need to keep these as list items.
Now Requirements: Position Proficiencies And Requirements includes:
Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience. An active or past clinical degree (PT/OT/SLT) is a strong plus
Leadership Experience: Minimum of 2 years of formal people management or team lead experience with a proven track record of developing team culture, managing utilization, and coaching direct reports
Implementation & Project Experience: 3 to 5 years of experience managing complex projects or implementation teams, ideally within an ambulatory EMR/EHR space
Regulatory Expertise: Minimum of 2 years of hands-on operational or consultative experience managing healthcare quality reporting programs (including MIPS) and translating regulatory mandates into software workflows
Operational Skills: Demonstrated understanding of capacity management, resource allocation, and tracking Professional Services KPIs (utilization, TTV, CSAT). Proven experience building playbooks for software release lifecycles (Beta to GA)
Technology & AI Agility: Strong knowledge of medical billing, scheduling, and clinical documentation software Demonstrated capability in adopting AI tools and digital workflow software to streamline daily consulting routines
We need to keep each as list items.
Now Skills: Competencies to Drive Success includes:
Continuous Improvement Mindset: Relentlessly evaluates broken delivery models, conducts post-mortems, and iterates on deployment playbooks
Regulatory Consultation Command: Instills team-wide mastery of compliance benchmarks and leads clients through technical/regulatory processes with authority
Operational Readiness & Launch Management: Accurately forecasts capacity, coordinates cross-functional readiness, and prepares teams for major product launches
Consultative Teaching & Mentorship: Inspires team members through hands-on coaching and effective dissemination of specialized compliance skills
Context-Switching Agility: Seamlessly transitions between direct-report coaching, product meetings, regulatory strategy, and client escalations
We'll put these as list items under Skills.
Now we need to output HTML fragment with