Manager, Clinical Services
Safety Response & Readiness
Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes. Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
Coaching & Upskilling Clinic Teammates
Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns. Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed. Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
Clinical Outlier Support
Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching. Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
Education and Requirements
- Required Education: To commensurate with RN license
- Minimum 2 years (3 yrs. Preferred) Nephrology Experience
- Experience leading clinical function or managing nurses
- Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
- Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
- PREFERRED: Bachelor’s degree in associated field
- Experience in CQI methodology and techniques
- Basic understanding of state and federal regulations and requirements
- Certificates, Licenses, and Registrations: Required - Current license as RN, Current driver’s license, reliable transportation, and vehicle insurance in the state of residence. Preferred - Current CPR certification, CNN or CSN, Bonet Certification within 2 years of employment