Manager, Clinical Services (MCS)

5354 Greenland Dr, Goose Creek, SC 29445, United States

About the role

The Clinical Services Manager supports clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys, upskilling clinic teams via targeted coaching on clinical competencies, and providing expert oversight for clinical outcomes by addressing performance outliers. This role involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities in Charleston, Myrtle Beach, Walterboro, and Orangeburg, SC.

Responsibilities

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality, leveraging support from various clinical roles.
• Perform other duties as assigned.

Requirements

• Current license as a Registered Nurse (RN).
• Minimum 2 years of nephrology experience (3 years preferred).
• Experience leading a clinical function or managing nurses.
• Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms.
• Intermediate computer skills in Word, Excel, and PowerPoint, with the ability to create presentations and use the internet effectively.
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.

Qualifications

• Preferred: Bachelor’s degree in an associated field.
• Preferred: Experience in CQI (Continuous Quality Improvement) methodology and techniques.
• Preferred: Basic understanding of state and federal regulations and requirements.
• Preferred: Current CPR certification.
• Preferred: CNN or CSN, Bonet Certification within 2 years of employment.

Schedule

• Regional travel up to 75% of the time.
• Availability for evening and weekend work as needed.
• On-site presence in facilities 3-4 days per week.

Work Environment

• Level III - Moderate noise (e.g., business office with computers or printers, light traffic).
• No required tasks involve greater exposure to blood, body fluids, or tissues than would be encountered by a visitor.
• Vision adequate to perform essential duties/responsibilities, including differentiating colors on a test strip.

Physical Demands

• Ability to lift a minimum of 5 lbs to a maximum of 50 lbs unassisted.
• Able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use a computer keyboard and peripherals.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave.
• Professional development programs: Access to leadership and development courses through DaVita’s online training platform, StarLearning.