Manager, Product Management - Card Customer Resiliency: Delinquency Offers
About the role
Team Offers Our offer programs serve as the vital framework through which we empower customers to resolve outstanding balances, frequently by extending significant concessions to those facing the most acute financial pressures. With millions of individuals engaging with these programs annually, your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health.
Responsibilities
- Deliver game-changing outcomes by focusing on leverage and execution excellence
- Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value
- Identify and resolve complex problems to deliver outcomes while mitigating product risks
- Lead cross-functional teams to solve customer problems and drive organizational alignment
- Translate business strategy and analysis into consumer-facing digital products
Requirements
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience.
Qualifications
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organizational alignment
Skills
Experience translating business strategy and analysis into consumer facing digital products
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Pay
Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
- Chicago, IL: $149,800 - $171,000 for Manager, Product Management
- Mclean, VA: $164,800 - $188,100 for Manager, Product Management
- New York, NY: $179,700 - $205,100 for Manager, Product Management
- Richmond, VA: $149,800 - $171,000 for Manager, Product Management
Schedule
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).