Manager, Product Management - Card Customer Resiliency: Delinquency Offers
About the role
Delivering innovative and sustainable customer experiences through technology, the Card Customer Resiliency team at Capital One is focused on modernizing technology, elevating the voice of vulnerable customers, and innovating rapidly to redefine industry standards.
Responsibilities
- Reimagine and innovate product solutions to meet internal and external customer needs
- Drive game-changing outcomes by focusing on leverage and execution excellence
- Leverage technology to deliver innovative and resilient solutions that enable both near-term and long-term value
- Identify and resolve complex problems to deliver outcomes while mitigating product risks
- Lead cross-functional teams to solve customer problems and drive organizational alignment
Requirements
Approximately 1 in 4 adult Americans has a Capital One or Discover Card at any moment in time. Over 30 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America. Your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health.
Qualifications
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
- A Bachelor's degree in any field and 3 years of Product Management experience
Preferred Qualifications
- Experience translating business strategy and analysis into consumer-facing digital products
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
- Chicago, IL: $149,800 - $171,000 for Manager, Product Management
- Mclean, VA: $164,800 - $188,100 for Manager, Product Management
- New York, NY: $179,700 - $205,100 for Manager, Product Management
- Richmond, VA: $149,800 - $171,000 for Manager, Product Management
Schedule
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.