Manager, Platinum Access Business Development - LA28 Olympic & Paralympic Games

About the role

The Manager, LA28 Platinum Access Business Development is an important role within the On Location Custom Product Development and Sales Strategy initiative. The primary responsibility is for proposal development and account management, focusing on the IOC (specifically LA 2028).

Responsibilities

• Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations.
• Maintain strong working relationships with all functional areas/workstreams; available to assist other related projects, as needed.
• Maintain working knowledge in commercial and stakeholder/product offerings and inventory, Platinum Access Products, competition venue locations and event schedules, authentic cultural experiences and local interests, and broader business objectives of On Location.
• Develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients to drive sales long-term across all On Location properties.
• Identify unique hospitality requirements of each client, cultivate the relationship, and champion their needs to grow revenue opportunities and design optimal product and program solutions.
• Manage event budgets during the ideation and curation process, ensuring the proposed and sold experiences are financially sound.
• Author, edit, assist with design, and/or produce proposal materials; manage the contracting process, including negotiations, escalations, and approvals/signatures for mutually "win-win" solutions.
• Support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members.
• Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations.
• Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
• Onsite attendance at events and client meetings/site visits as required.
• Research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions.
• Team Management: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
• Develop, document, and implement specific procedures, systems, and operational efficiencies.
• Conduct and/or participate in Team and Leadership Team meetings, as needed.
• Participate in post-event review meetings regularly.
• Conduct process review/improvement meetings regularly.
• Provide input on performance reviews, bonuses, and merit increases.
• Drive focus on Continuous Quality Improvement.
• Foster an environment for participation and engagement from the B2B team and other workstreams.
• Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey.
• Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation.
• Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized.
• Perform monthly expense and/or event budget reconciliations, as needed.
• Travel: adaptable with work and travel schedule, available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.

Qualifications

• Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required.
• Experience in a management position (minimum of 7+ years), preferably in a B2B role or within the travel and hospitality industry.
• Proficiency in Salesforce, Airtable, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop).