Manager, Platinum Access Business Development - LA28 Olympic & Paralympic Games

About the role

The Manager, LA28 Platinum Access Business Development is a critical role within the On Location Custom Product Development and Sales Strategy initiative. This position focuses on proposal development and account management, with a primary emphasis on the IOC and specifically LA 2028.

Responsibilities

• Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations.
• Maintain strong relationships with all functional areas/workstreams; available to assist other related projects as needed.
• Maintain working knowledge in various areas including commercial and stakeholder/product offerings and inventory, Platinum Access products, competition venue locations and event schedules, authentic cultural experiences, and local interests.
• Develop and manage event budgets during the ideation and curation process, ensuring the proposed and sold experiences are financially sound.
• Author, edit, assist with design, and/or produce proposal materials; manage the contracting process, including negotiations, escalations, and approvals/signatures for mutually "win-win" solutions.
• Support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members.
• Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations.
• Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
• Onsite attendance at events and client meetings/site visits as required.
• Research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions.
• Team Management: conduct and/or participate in Team and Leadership Team meetings, provide leadership / feedback on process development / improvement during meetings, participate in post-event review meetings regularly, conduct process review / improvement meetings regularly, provide input on performance reviews, bonuses, and merit increases, drive focus on Continuous Quality Improvement, foster an environment for participation and engagement from the B2B team and other workstreams, maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey, lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation, communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized, drive monthly expense and/or event budget reconciliations, as needed.

Qualifications

• Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required.
• Minimum of 7+ years of experience in a management position, preferably in a B2B role or within the travel and hospitality industry.
• Proven record of building and maintaining client relationships and managing complex corporate accounts.
• Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations.
• Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals.
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment.
• Fluency in English (both oral and written) is required; fluency in other languages (specifically Spanish, Portuguese, or Chinese) is a plus.