Manager, Performance Management

About the role

The Manager Performance Management drives data-driven decision-making by delivering actionable insights that optimize supplier performance and support commercial strategy. This role translates complex data into meaningful analytics, identifies opportunities to improve share and earn rate, and partners cross-functionally to enhance reporting, support forecasting, and improve overall performance outcomes.

Responsibilities

• Monitor key strategic suppliers to proactively address market changes and identify revenue opportunities
• Develop and maintain supplier performance models used to track fulfilment and drive business decision
• Present findings to internal and external stakeholders
• Establish standardized performance frameworks, KPIs, and methodologies (e.g., QSI, share analysis)
• Remain up-to-date on industry trends while evaluating whether industry changes have potential to impact BCD’s business
• Leverage existing reporting tools and Microsoft Office applications to analyze data against contract models and assess strategic options
• Conduct analysis on ad hoc market, supplier, or client changes, evaluating their potential impact on performance and revenue
• Support team in data analysis for quarterly business reviews
• Aid in deal performance analytics and support regional and global supplier proposals for forecasting
• Use supplier, internal, and 3rd-party data to develop interactive reporting that tracks supplier contractual performance, ensuring optimal revenues and earnings rates
• Communicate the analyses in an effective manner with internal regional teams and illustrate recommended levers to act upon analytical findings
• Utilize supplier and internal data to increase accuracy of supplier projections for monthly accruals

Requirements

Prior experience in the travel industry, focused on air and/or hotel

Proficiency in data analysis tools like Excel and/or SQL

Fluent in business English

Strong analytical and problem solving skills

Can connect data to real business decisions and commercial impact

Anticipates trends and drives forward-looking recommendations

Effective communication skills (oral, written & presentation)

Qualifications

Not specified

Skills

Not specified

Benefits

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Manager, Performance Management is between $81,000 and $96,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Schedule

Not specified