Manager, Performance Improvement

Overview

USD $43.66/Hr. Max USD $69.85/Hr.

Responsibilities

• Leadership & Program Management
  Collaborate with System Director on the design, implementation, and sustainability of the Lean Six Sigma program across Memorial Health.
  Partner with system and affiliate leadership to prioritize and resource enterprise initiatives aligned with strategy.
  Provide oversight and monitoring of the system wide Lean Six Sigma project portfolio.

• People Leadership
  Recruit, supervise, and develop colleagues providing PI support across all affiliates
  Provide coaching, mentoring, and professional development opportunities for PI colleagues, Green Belts, and Black Belts.
  Conduct annual evaluations, succession planning, and workforce development strategies for the PI function.

• Performance Improvement & Consulting
  Lead or oversee high-impact, system-wide projects to improve quality, patient safety, efficiency, and financial performance.
  Serve as trusted advisor to executives, leaders, and physicians, providing expert consultation and facilitation.
  Support leaders in scoping and resourcing improvement opportunities.

• Education & Capability Building
  Oversee and contribute to the design and delivery of Lean Six Sigma training for all levels
  Ensure rigor and consistency of PI education across Memorial Health
  Build a culture of continuous improvement through training, coaching, and knowledge transfer.

• Metrics, Reporting & Accountability
  Develop, maintain, and monitor system-wide dashboards and reporting for improvement initiatives
  Track and communicate progress against organizational policies.
  Ensure accountability for outcomes and sustainability of improvements.

• Professional Development & Engagement
  Maintain professional certification and growth through continuing education, seminars, workshops, and professional affiliations
  Represent Memorial Health in professional forums and community organizations to share best practices and elevate the organization’s profile.

Qualifications

• Master’s degree in an applicable discipline (Nursing, Business, Management Engineering, Industrial Engineering, or Organizational Behavior) or related field required.

• American Society of Quality (ASQ) Six Sigma Black Belt certification required. Master Black Belt certification preferred.

• Minimum of 5 years of performance/operations improvement experience required utilizing LEAN/DMAIC methodology

• Minimum of two (2) years of previous supervisory/management experience is required

• Demonstrated success implementing Lean Six Sigma at the organizational or system level.

• Demonstrated experience working effectively with physicians and operational leaders in a complex healthcare environment

• Experience with accreditation and regulatory standards (e.g., Joint Commission, CMS, Malcolm Baldrige National Quality Award Health Care criteria) preferred