Manager Payment Operations-RTP

About the role

The Manager of Payment Operations-RTP is responsible for managing the efficient processing of Automated Clearing House (ACH), Real Time Payments (RTP) and Zelle transactions within the Credit Union. They lead a team of Payment Operation Specialists, ensuring compliance with all relevant regulations, guidelines, and policies.

What you will do here

• Lead a team of Payment Operations Specialists, providing clear expectations on performance and accountability
• Conduct regular check-ins with the team to provide ongoing coaching and development
• Foster an environment of teamwork and growth, to promote employee satisfaction and retention
• Supervise daily operations
• Oversee and monitor end-to-end processing of all ACH, Real Time Payments (RTP) and Zelle transactions and disputes
• Ensure execution is accurate, adheres to compliance of regulations, and is completed timely to meet daily deadlines
• Resolve any discrepancies or escalations that may arise
• Supervise implementation of procedure updates as necessary
• Maintain balancing and settlement efforts
• Partner with internal departments to provide data for reconciliation of general ledgers to ensure accounting compliance
• Conduct routine self-audits of the ACH, Real Time Payments (RTP) and Zelle, to ensure accuracy and compliance adherence. Includes providing participation to audits conducted by Compliance teams
• Identify training needs within the team to address knowledge gaps on processes, regulations and department needs
• Participate in projects to streamline vendor relationships
• Provide insight on service and operation functions, making recommendations for improvements to gain efficiencies
• Perform other job-related duties as assigned

What you will need

• High School Diploma or GED required
• 5+ years of payment processing experience; working with ACH, Real Time Payments and Zelle transactions, regulation E, Uniform Commercial Code and NACHA rules required
• 2+ years of progressive responsibility or leading a payment operations team required
• 3+ years financial institution experience required
• Demonstrate expertise with ACH, Real Time Payments and Zelle transactions, regulation E, Uniform Commercial Code and NACHA rules required
• Excellent communication skills are required
• Must be able to influence change with direct reports and across internal and cross-functional teams
• Incumbent must have the ability to build upon ideas and strategies in a proactive manner so that fundamental initiatives can be realized
• Strong organizational skills, the ability to prioritize and manage multiple tasks and quickly adapt to a changing environment and crisis management
• Aptitude for process efficiency, strong operational oversight and compliance with regulatory requirements
• Demonstrated ability to make effective decisions in a timely manner, that produce results aligned with organizational strategy
• Proficient with MS Office Suite Products (Word, Excel, PowerPoint)
• Accredited ACH Professional (AAP) preferred
• Accredited Payments Risk Professional (APRP) preferred