Manager - Payment Processing

About the role

Midland Mortgage, a division of MidFirst Bank, is seeking an experienced professional to oversee day-to-day operations in the Payment Processing department.

Responsibilities

• Oversee daily operations to ensure payments are posted accurately and on time
• Address escalated loans and operational issues to ensure payments are posted in line with Midland guidelines
• Track productivity, quality, and service-level metrics; coach employees as needed
• Mentor employees on soft skills and provide career-development guidance
• Stay current on regulatory requirements and ensure issues are resolved on time
• Help draft, implement, and monitor internal policies and procedures
• Identify opportunities to improve processes and strengthen customer relationships

Requirements

• This position requires a Bachelor’s degree and 5-7 years of related leadership experience.
• Candidates should have a proven track record of leading teams, including managing performance, productivity, and engagement, and delivering process improvements.

Preferred Skills

• Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively
• Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals
• Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills and ability to confidently lead meetings and convey information
• The ability to exercise discretion and judgment and make independent decisions
• Working knowledge of Microsoft Office programs