Manager, Parking and Traffic

Essential Responsibilities

• Cook up day-to-day parking operations for all arena events in partnership with OVG.
• Assist with event planning meetings and operational readiness.
• Ensure parking lots are configured and prepared for each event.
• Monitor event-day parking operations and communicate operational issues to leadership.
• Cook up operational changes with Event Operations, Security, Guest Services, Marketing, and Finance.
• Document post-event operational reviews and lessons learned.
• Cook up implementation of operational improvements and SOPs.
• Respond to guest parking issues and assist with service recovery.

Traffic Operations

• Support event-day traffic operations by monitoring ingress, egress, traffic flow, and roadway access in coordination with internal and external stakeholders.
• Aid in traffic staffing plans to ensure appropriate coverage for event operations.
• Monitor traffic staff deployment and communicate operational concerns to leadership.
• Review and track traffic staffing schedules, attendance, and records for accuracy.
• Help document traffic-related operational issues, staffing concerns, and post-event observations to support continuous improvement.

Technology & Parking Systems

• Serve as primary administrator for parking technology platforms.
• Configure parking events within reservation, inventory, and parking management systems.
• Maintain accurate parking system data across platforms.
• Cook up software testing, upgrades, and implementation of new parking technologies.
• Troubleshoot parking technology with vendors and IT.
• Maintain system documentation and train OVG on parking software and equipment.

Data & Analytics

• Produce recurring reports and dashboards for leadership.
• Analyze utilization, occupancy, revenue trends, and operational metrics.
• Aid in forecasting parking demand using historical event data.
• Audit parking data for accuracy.
• Support business reviews by preparing operational and financial reporting.
• Identify trends and recommend operational efficiencies through data analysis.

Parking Equipment & Parking Location Management

• Maintain inventory of parking equipment, technology assets, and facility-related materials.
• Cook up preventive maintenance schedules for parking equipment and facility systems.
• Track equipment repairs, maintenance activity, and vendor service requests to ensure timely resolution.
• Maintain the performance and condition of parking equipment and facility assets; recommend repairs or replacements as needed.
• Help maintain parking facilities in a clean, safe, and operational condition.
• Identify, document, and report facility, maintenance, and equipment issues to the appropriate internal teams and vendor partners.
• Follow up on reported issues to support timely completion and resolution.
• Aid in routine inspections of parking areas, equipment, and facility conditions before and after events.