Parking and Transport Manager

About the role

About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Responsibilities

• Manage the day-to-day operations and administration for department operations.
• Audit current procedures to monitor and improve efficiency of operations.
• Manage, support and provide direction to Parking & Transportation team members and assist in the development of program policies, procedures, assessments and evaluations.
• Ensure the control process of data systems are met.
• Monitor and measure service metrics and utilize data to develop standards, improvements and changes to process.
• Provide guidance and support to front line team members.
• Assist with procedure development and ensure adherence in operations.
• Ensure that customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the FIU Parking and Transportation Services standard.
• Manage and coordinate operational staffing needs for projects and assignments.
• Serve as a liaison between the various departments of FIU to support the department's initiatives.
• Plan and direct operations to improve productivity and efficiency and ensure staff coverage.
• Train, supervise, and evaluate parking staff to ensure high performance and adherence to service standards.
• Conduct periodic evaluations to assess system functionality and customer satisfaction.