Manager of Parking & Transportation

About the role

The Manager of Parking & Transportation is responsible for the safe, efficient, and guest-friendly management of all parking and transportation operations at The Summit at Snoqualmie. This position oversees the full scope of department operations throughout the 10-month season—from staffing and scheduling to enforcement, guest experience, technology systems, and cross-functional coordination.

Responsibilities

• Lead seasonal planning efforts including staffing models, zone configuration, and operational timelines.
• Create, maintain, and update department policies and standard operating procedures.
• Develop and maintain Equipment Budget Projections for the season.
• Manage all parking & transportation operations across multiple base areas, parking lots, and events.
• Manage parking enforcement KPIs regularly to ensure standards are met and identify areas for improvement.
• Review and resolve escalated parking violation cases, applying consistent and fair enforcement policies.
• Oversee incident reporting and management for all parking and transportation-related events.
• Address guest parking complaints sourced through Medallia, responding promptly and professionally to close feedback loops.
• Conduct weekly Guest Feedback Analysis and communicate insights and action items to the team.
• Provide direct oversight of the parking & transportation team; up to 10 or more team members depending on the season.
• Hire, supervise, and develop team members through guidance, training, coaching, and accountability.
• Design and enforce parking standards; coordinate and document pre-shift safety talks, weekly meetings, and annual training programs.
• Coordinate directly with cross-departmental partners to align on shared operations, events, and peak periods.
• Collaborate with Marketing and Advertising teams on department initiatives, signage, messaging, and public communications.

Requirements

• 3-5 years of parking & transportation operations management experience in hospitality, theme parks, or a similar environment.
• Strong analytical skills with experience tracking KPIs and guest satisfaction data, and the ability to interpret data and metrics.
• Excellent written and verbal communication skills (English); ability to produce clear reports, policies, and documentation.
• Valid Driver’s License with ability to pass a motor vehicle records check.

Benefits

• Health, dental, and vision insurance.
• Paid Time Off (PTO) accrual, earning 2 weeks or more in a 12-month period.
• 401(k) retirement plan with discretionary match after 1,000 hours worked in a calendar year (2-year vesting cliff).
• Sick time accrual at 1 hour per 40 hours worked, up to a maximum of 64 hours per year.

Pay

$29 to $32 per hour, depending on experience.