Director of Parking and Transportation

About the role

The Director of Parking and Transportation is a dedicated student services professional responsible for providing exceptional customer service to students and the Merrimack community. The Director will oversee assignments, communications, scheduling and efficient practices of all parking and transportation matters. They will play an integral role in Mack Force Student Central Support and the Division of Career & Experiential Learning by assisting and educating students, staff, faculty and members of the Merrimack community with the navigation of administrative processes related to parking, transportation and serve as a resource or guide to all other offices across the campus.

Responsibilities

• Serve as the primary point of contact at the Mack Force Central desk for parking and transportation
• Coordinate and implement parking assignments of residents, commuters and faculty/staff
• Work with conference and events, student life and admission to coordinate special event parking
• In coordination with the Stevens Service Learning Center and Athletics, oversee the master campus van schedule including Gold Line, Gold Line Express, Blue Line, Field Trips, Logan Express shuttle, On Request Shuttle, 305 North Main, and coordinate with other campus partnerships.
• Manage the EMS system for van reservations, collaborating with the Stevens Service Learning Center and Athletics, Admission, OSI and academic departments.
• Cook up van maintenance with facilities
• Prepare, write and edit correspondence regarding parking information including lot closures, restrictions or safety reminders.
• Provide service to students and families regarding Merrimack College administrative policies and procedures and assist them in accessing information and related services using student systems and technology
• Solve problems related to systems, policies or procedures that overlap a variety of administrative areas that are dynamic and interconnected.
• Audit and edit the Merrimack College website to reflect consistent and correct calendars, information and procedures.

Qualifications and Skills

• A valid drivers license
• Ability to manage multiple priorities and complex responsibilities in a fast-paced, dynamic environment, with strong organizational and project management skills and attention to detail
• Excellent verbal and written communication skills, with the ability to engage a wide variety of audiences using tact, diplomacy, patience, and professionalism, even in challenging situations
• Strong interpersonal skills, discretion, and resourcefulness to work effectively with students, families, the public, and colleagues across departments and institutions
• Demonstrated customer service skills, including active listening, anticipating needs, and responding thoughtfully and courteously
• Ability to build and maintain long-term relationships with students, faculty, and administrative staff across campus
• Capacity to research, interpret, and clearly explain policies, procedures, and institutional guidelines
• Cross-cultural competence and ability to communicate effectively with individuals from different backgrounds
• Flexibility to work varied schedules, including occasional evenings, weekends, and holidays
• Bachelor's degree required with 2-3 years professional experience in a busy service-oriented office and/or related customer service experience

Application Materials

Should Include Resume or CV Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.

Work Location

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. This position is subject to the successful completion of a criminal background check.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.