Director of Transportation

Job Overview

As Director of Transportation, Customer Delivery, you will set the strategic direction and lead operational execution for Macy’s end to end home delivery network. You’ll own nationwide performance, modernize capabilities with advanced technology, and build strong partnerships across digital, tech, finance, fulfillment, stores, and third party carriers/3PLs.

What You Will Do

• Strategy & Network Design

• Develop a multi-year roadmap to elevate delivery speed, cost efficiency, and NPS across home delivery and last-mile channels.
• Shape the vision for next-gen delivery technologies (e.g., advanced TMS, dynamic routing, real-time visibility, predictive analytics) and drive adoption across the enterprise.
• Orchestrate annual and long-range planning, with accountability for performance, budget, and investment priorities.

• Operational Excellence

• Own day-to-day delivery performance across WMS/TMS, national carrier and 3PL partners, and middle/last-mile operations.
• Build and scale KPI reporting and control towers that turn data into action—improving OTIF, transit time, cost-to-serve, and defect reduction.
• Align transportation plans with digital demand, merchandising priorities, fulfillment constraints, and store operations.

• Analytics & Optimization

• Use analytics to uncover savings, speed gains, and CX improvements; optimize carrier mix, mode and zone strategies, service levels, and rate structures.
• Lead structured root-cause analysis and deploy CI/Lean methods to reduce exceptions, damage, and re-delivery.
• Partner with Finance on forecasting, scenario modeling, and investment cases.

• Innovation & Capability Building

• Represent customer delivery as a subject matter expert in enterprise innovation forums.
• Pilot, test, and launch new last mile models, delivery options, and service enhancements.
• Develop a phased roadmap that modernizes Macy’s delivery operations and improves agility.

• Leadership & Collaboration

• Provide direction, coaching, and development for teams and indirect partners across Macy’s and external organizations.
• Build strong relationships with technology, digital, finance, stores, fulfillment centers, and carrier partners.
• Champion a culture of accountability, innovation, and customer-first decision making.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Executive Communication

• Ability to present complex concepts clearly to senior leadership and cross-functional teams.

• Analytical Expertise

• Strong data fluency with the ability to translate analytics into business insights and strategic actions.

• Financial Acumen

• Deep understanding of budgeting, forecasting, rate structures, and financial KPIs.

• Strategic Problem Solving

• Demonstrated ability to diagnose issues, lead resolution efforts, and implement enterprise-level solutions.

• Leadership Excellence

• Proven ability to influence at all levels and lead diverse teams toward shared goals.

Who You Are

• Bachelor’s degree required, advanced degree or equivalent experience preferred.
• 7–10 years of progressive experience in transportation, supply chain, operations, or logistics.
• Experience managing large complex networks and external partners (carriers, 3PLs).
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Comfortable navigating a fast-paced environment with evolving priorities.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
• Occasionally required to move about the workplace and reach with hands and arms.
• Requires close vision.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

• Competitive pay with performance-based incentives and annual merit reviews.
• Comprehensive health & wellness coverage, 401(k) with company match, paid time off and eight paid holidays.
• Mercandise discounts and tuition reimbursement.
• Career development, continuous learning, and opportunities to grow your career.
• Flexible ways of working—including hybrid options where business needs allow—plus a supportive, people-first culture.
• Community and belonging through Colleague Resource Groups and volunteer opportunities.
• Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today!