Assistant Director, Parking & Transportation

About the role

The Assistant Director, Parking & Transportation (AD-P&T) supports the Director of Parking and Transportation (D-P&T) with the day-to-day operations and management of the university’s $20M parking and transportation program. The position oversees the implementation of policies, manages staff, and coordinates with contractors to provide high-quality, income-producing services.

Responsibilities

• Reviews and recommends changes to George Mason parking and transportation policies;
• Responsible for data analysis through all areas of the operation;
• Develops and reviews policies and standard operating procedures across parking and transportation operations;
• Ensures policies are consistently implemented and adhered to across the department;
• Oversees the implementation and the dissemination of changes to the George Mason community, including coordination with Auxiliary Business Services’ Marketing and Communications team;
• Analyzes parking and shuttle usage and recommends changes to parking lot permit availability and pricing, and shuttle routes;
• Affords assistance in the research, recommendation, and implementation of new parking, traffic, and alternative transportation initiatives;
• Assists department in the creation, implementation, and monitoring of all department programs and new initiatives;
• Projects management, assisting the D-P&T in coordination with contractors and various departments across the university;
• Maintains knowledge and experience in processes of current alternative transportation programs and assists Transportation Programs Manager on a regular basis in managing programs;
• Requests reports to monitor success of program and recommends adjustments of program as needed;
• Implements and manages centralized customer support systems to handle inquiries, complaints, and service issues effectively;
• Works closely with Parking Services office to ensure smooth operations and excellent customer services skills;
• Supports the D-P&T managing daily operations of campus access;
• Assists D-P&T managing Parking Services contractor: Meets regularly and works with Parking Services contractor to effectively resolve problems and complaints;
• Runs bi-weekly staff meetings: Creates meeting agendas, follows up to ensure previous meeting decisions have been made/are in process of being implemented;
• Assists D-P&T with managing special event parking services, coordinates with Event Management, EagleBank Arena, Athletics, Concert Hall and other departments, communicates with event customers;
• Maintains an up-to-date photo library of parking areas on campuses and signage;
• Creates and maintains monthly and quarterly reports for P&T and ABS management review;
• Aids in developing annual Parking and Transportation budgets, monitors and reconciles budgets monthly, and reports performance and anomalies to the D-P&T;
• Maintains an up-to-date photo library of parking areas on campuses and signage;
• Monitors placement of new signage and advertisement of closings for special events, work repair, etc.;
• Oversees parking/traffic concerns for all summer camps, orientations, and housing move in;
• Upholds customer service standards and ensures client expectations are met by receiving and facilitating resolution of inquiries, concerns, and/or complaints;
• Performs frequent interactive customer discussions with faculty, staff, students and parents;
• Reviews and approves all special parking permit requests (service/repair, administrative permits);
• Oversees the daily functions of the office;
• Acts as back-up for D-P&T when needed;
• Ensures all calls and office emails are answered/responded to in a timely manner;
• Maintains an up-to-date photo library of parking areas on campuses and signage;
• Monitors schedule of student/wage employees to ensure front office is adequately staffed and work is completed accurately and in a timely manner;
• Coordinates updates and changes to department websites;
• Initiates all office and department purchase orders for supplies, equipment, contracts, including contract renewals;
• Manages office and department for Telecommunications Administration;
• Works with Human Resources as needed on timesheet approvals, updating of contracted employees and staff status;
• Processes new hire requests for office; posts position openings, interviews applicants and completes hiring paperwork;
• Oversees monthly office reconciliation process;
• Oversees yearly department inventory review;
• Oversees office and departmental renovations, as needed.

Qualifications

• Bachelor’s degree in related field or the equivalent combination of education and experience;
• Typically, a minimum of 5 years of progressive experience in parking, transportation, or related field with typically at least 2 years in a supervisory role;
• Demonstrated experience in financial oversight, customer service initiatives, Human Resources, administrative procedures, and processes implementation within a parking & transportation department;
• Demonstrated experience in working with parking and transportation systems and technologies;
• Demonstrated experience in data analytics;
• Knowledge of parking, financial, Human Resources and administrative policies;
• Ability to communicate effectively between departments, students, faculty, and staff members;
• Strong leadership and team management abilities;
• Excellent communication and conflict resolution skills;
• Proficiency in Microsoft Office Suite, including PowerBI.