Assistant Director of Administrative Services – Transportation & Parking

Primary duties

• Provides strategic and operational recommendations, informed by revenue modeling, occupancy analysis, and optimization of limited parking resources
• Develops and advances policy recommendations that guide campus parking and transportation systems
• Serves as a primary liaison with key campus and community partners, including UW Athletics, the Chancellor’s Office, and the Wisconsin Foundation and Alumni Association
• Collaborates across campus to balance competing stakeholder priorities and support coordinated, effective parking operations
• Directs the permit allocation process that determines parking availability for permit holders, visitors, and event attendees
• Leads the daily functions of the Business & Finance, Customer Service, Special Events & Appeals, and Permit sub-departments with responsibility for service delivery, process improvement, and operational consistency across these functions
• Directs supervisory responsibility for 3 managers with teams including 25 full-time staff and up to 40 temporary and student employees

Key Job Responsibilities

• Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities
• Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers
• Serves as a peer to the Assistant Director of Parking Operations and the Assistant Director of Parking Technology within Transportation Services
• Leads the coordination and integration of various parking operations into overall campus plans and directions
• Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies
• Exercises supervisory authority, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture
• Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders
• Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction
• Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements

Required Qualifications

• At least three years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture
• At least three years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity
• Experience managing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making
• Driver’s License - Valid and Meets UW Risk Management Standards

Preferred Qualifications

• Parking, Transportation & Mobility Professional (PTMP) certification
• Traffic Demand Management – Certified Profession (TDM-CP) certification
• Experience using data (e.g., utilization, revenue, service metrics) to inform operational planning, resource optimization, or policy development
• Experience collaborating with diverse stakeholders and balancing competing priorities in a complex organizational environment
• Experience managing parking/transportation programs in a higher education or medical campus environment
• Project management experience